UK Insurance Customer Support Specialist

RecruitFirst Pte Ltd; Malaysia; On-site; MYR 66,960 - 111,600; Full time

Job summary

A leading BPO company in Malaysia seeks candidates for a Full-Time role requiring good knowledge of healthcare and medical insurance products. The position involves handling enquiries through phone and live chat, ensuring exceptional service to customers, and facilitating team operations. Strong communication skills and collaboration capabilities are essential. This role offers a salary range of MYR 6,000 - 10,000 per month, depending on experience.

Responsibilities

• Handle enquiries through phone/live chat professionally.
• Make recommendations to meet customers’ expectations.
• Collaborate with managers for resource allocation to meet service targets.
• Provide guidance to team members in service delivery and resolve complex inquiries.

Skills

Good knowledge of Healthcare and medical insurance product

Good communication skills and professional telephone manner

Strong analytical, presentation and problem-solving capability

Strong sense of responsibility with high level of integrity and trust

Strong collaboration skill with internal department

Job description

A leading BPO company in Malaysia seeks candidates for a Full-Time role requiring good knowledge of healthcare and medical insurance products. The position involves handling enquiries through phone and live chat, ensuring exceptional service to customers, and facilitating team operations. Strong communication skills and collaboration capabilities are essential. This role offers a salary range of MYR 6,000 - 10,000 per month, depending on experience.