Cantonese-Speaking Customer Care Lead (Hotline)

Prudential Hong Kong Limited; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading insurance provider in Kuala Lumpur is seeking a Senior Officer/OFFICER for their Customer Contact Centre. The successful candidate will utilize their Cantonese and English skills to deliver exceptional customer service, handling inquiries related to life and health insurance products. Applicants should have a minimum of 5 years of experience in customer service, along with strong communication and problem-solving skills. The role requires the ability to manage stress and work independently, including night shifts.

Qualifications

• Minimum 5 years’ experience in a Customer Call Centre or Service Centre.
• Experience in insurance or financial services preferred.
• Strong telephone etiquette and service quality adherence.

Responsibilities

• Deliver excellent customer service through the hotline.
• Process inquiries regarding insurance products professionally.
• Handle special requests and update customers.

Skills

Cantonese proficiency

English proficiency

Customer service experience

Problem-solving skills

Microsoft Office proficiency

Education

University graduate / Diploma / HKDSE / HKALE / HKCEE qualification

Job description

A leading insurance provider in Kuala Lumpur is seeking a Senior Officer/OFFICER for their Customer Contact Centre. The successful candidate will utilize their Cantonese and English skills to deliver exceptional customer service, handling inquiries related to life and health insurance products. Applicants should have a minimum of 5 years of experience in customer service, along with strong communication and problem-solving skills. The role requires the ability to manage stress and work independently, including night shifts.