Customer Care Executive - Day Shift (Mon-Fri)

Telecontinent Sdn Bhd; Kuala Lumpur; On-site; MYR 30,000 - 36,000; Full time

Job summary

Telecontinent Sdn Bhd is seeking a Customer Service Executive to handle inquiries via phone, email, SMS and live chat from its Kuala Lumpur office. You will build long-term customer relationships, identify needs, and maintain a positive, professional attitude during interactions.

The role follows normal office hours (Mon–Fri, 8:30 AM–5:30 PM) at Menara Tan & Tan, with a basic salary up to RM 3000 plus KPI, language, and attendance allowances.

Qualifications

• Minimum SPM/STPM/Diploma in any discipline.
• Preferably 1 year of working experience in administration, customer service or equivalent.
• Must be familiar with computer applications, i.e.. Microsoft Word & Excel.
• Able to work independently with minimum supervision.

Responsibilities

• Answers customer inquiries via phone, email , SMS, and live chat/social media platform.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Identify and assess customers’ needs to achieve satisfaction.
• Maintaining a positive, empathetic, and professional attitude toward customers always.

Skills

Customer service

Communication

Independence

Education

SPM/STPM/Diploma

Tools

MS Word

MS Excel

Job description

Telecontinent Sdn Bhd is seeking a Customer Service Executive to handle inquiries via phone, email, SMS and live chat from its Kuala Lumpur office. You will build long-term customer relationships, identify needs, and maintain a positive, professional attitude during interactions.

The role follows normal office hours (Mon–Fri, 8:30 AM–5:30 PM) at Menara Tan & Tan, with a basic salary up to RM 3000 plus KPI, language, and attendance allowances.