Customer Service Exec: RM4k+ Potential, No Night Shifts

Log In Services Sdn Bhd; Kuala Lumpur; In loco; MYR 45.000 - 56.000; Tempo pieno

Descrizione del lavoro

Log In Services Sdn Bhd is hiring a Customer Service Executive in Kuala Lumpur. The role involves handling inbound and outbound calls, explaining products, assisting with billing and service issues, and updating CRM records.

Training is provided, with clear career progression within a supportive team. The position offers a base salary up to RM2,500 plus monthly incentives up to RM2,000, with potential earnings of RM4,000–RM5,000 within three months and a standard Monday–Friday schedule above LRT

Competenze

• 0–2 years experience; fresh graduates are welcome to apply.
• Good communication skills in Bahasa Malaysia and English.
• Mandarin/Cantonese is an added advantage.

Mansioni

• Answer customer enquiries via inbound and outbound calls, email, and follow-up communication.
• Explain products and services clearly to customers.
• Assist customers with billing, payment, and service-related issues.
• Update CRM and customer records accurately in the system.
• Follow call scripts, service guidelines, and standard operating procedures.
• Resolve customer issues professionally and provide suitable solutions.
• Support multiple projects or campaigns when assigned.
• Meet daily and weekly KPIs, service targets, and quality standards.

Conoscenze

Bahasa Malaysia

English

Communication skills

Teamwork

Descrizione del lavoro

Log In Services Sdn Bhd is hiring a Customer Service Executive in Kuala Lumpur. The role involves handling inbound and outbound calls, explaining products, assisting with billing and service issues, and updating CRM records.

Training is provided, with clear career progression within a supportive team. The position offers a base salary up to RM2,500 plus monthly incentives up to RM2,000, with potential earnings of RM4,000–RM5,000 within three months and a standard Monday–Friday schedule above LRT