Customer Care Executive

Urban Lifesphere; Petaling Jaya; On-site; MYR 33,000 - 67,000; Full time

Job summary

Urban Lifesphere in Petaling Jaya, Malaysia, is hiring a Front Desk & Guest Relations specialist to warmly welcome visitors, manage registrations, and handle multi-channel inquiries. You will support IT tasks, scheduling, and CRM updates while coordinating with outsourced IT teams as needed.

The role requires 1–2 years in front desk or admin roles, strong English/Bahasa Malaysia communication, and proficiency with Microsoft Office and Google Workspace.

Qualifications

• Minimum SPM, STPM, Diploma, or Degree in Business Administration, Hospitality, Information Technology, or a related field.
• At least 1-2 years of experience in front desk, client services, or administrative roles is preferred.
• Fresh graduates with strong tech skills are welcome to apply.
• Excellent verbal and written communication skills in English and Bahasa Malaysia.
• Ability to speak Mandarin is an added advantage.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace.
• Comfortable navigating cloud-based software, CRM systems, or internal databases.
• Fast typing speed and familiarity with modern communication tools (Slack, Zoom, Teams).
• Outstanding multitasking skills, a problem-solving mindset, and a high level of patience.

Responsibilities

• Welcome visitors, clients, and VIP guests with a warm, professional demeanor.
• Manage the visitor registration system and ensure standard security check-in protocols are followed.
• Maintain a clean, organized, and welcoming front desk and lobby area.
• Attend to incoming phone calls, filter inquiries, and route them to the appropriate departments.
• Manage the company's main customer touchpoints, including central emails and official messaging channels.
• Handle customer inquiries and resolve minor complaints promptly with a helpful attitude.
• Oversee and basic troubleshoot workplace tech tools (e.g., video conferencing setups, smart meeting rooms, IP phone systems).
• Manage electronic scheduling, calendars (Google/Microsoft), and digital filing systems.
• Assist in updating basic information on the CRM/database, internal portal, or social media pages.
• Coordinate with outsourced IT team or vendor for hardware/software issues.

Skills

Front desk operations

Customer service

Communication skills

Multitasking

Problem solving

English proficiency

Bahasa Malaysia proficiency

Mandarin (advantage)

Education

SPM

STPM

Diploma or Degree in Business Administration/Hospitality/IT

Tools

Microsoft Office

Google Workspace

Slack

Zoom

Teams

CRM systems

Job description

This is a Front Desk & Guest Relations role responsible for welcoming visitors, clients, and VIP guests, managing visitor registration and security protocols, and maintaining a clean and organized front desk and lobby area. The role encompasses customer service and communication duties including managing incoming phone calls, filtering inquiries, routing them to appropriate departments, and handling customer inquiries through multiple channels. The position also involves IT support and digital administration tasks such as troubleshooting workplace tech tools, managing electronic scheduling and digital filing systems, assisting with customer database updates, and coordinating with outsourced IT teams when technical issues arise.

Key responsibilities

Welcome visitors, clients, and VIP guests with a warm, professional demeanour

Manage the visitor registration system and ensure standard security check-in protocols are followed

Maintain a clean, organized, and welcoming front desk and lobby area

Attend to incoming phone calls, filter inquiries, and route them to the appropriate departments

Manage the company's main customer touchpoints, including central emails and official messaging channels

Handle customer inquiries and resolve minor complaints promptly with a helpful attitude

Oversee and basic troubleshoot workplace tech tools (e.g., video conferencing setups, smart meeting rooms, IP phone systems)

Manage electronic scheduling, Google Workspace / Microsoft 365 calendars, and digital filing systems

Assist in updating basic information on the company's customer database (CRM), internal portal, or social media pages if required

Co-ordinate with the outsourced IT team or vendor when hardware/software technical issues arise

About you

Minimum SPM, STPM, Diploma, or Degree in Business Administration, Hospitality, Information Technology, or a related field

At least 1-2 years of experience in front desk, client services, or administrative roles is preferred

Fresh graduates with strong tech skills are welcome to apply

Excellent verbal and written communication skills in English and Bahasa Malaysia

Ability to speak Mandarin is an added advantage

Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace

Comfortable navigating cloud-based software, CRM systems, or internal databases

Fast typing speed and familiarity with modern communication tools (Slack, Zoom, Teams)

Outstanding multitasking skills, a problem-solving mindset, and a high level of patience