Corporate - Sales & Operation (Travel Agency)

HOLIDAYGOGOGO TOURS SDN. BHD.; Shah Alam; On-site; MYR 78,000 - 123,000; Full time

Benefits offered by this job

Professional development

Career progression

Flexible work arrangements

Job summary

HOLIDAYGOGOGO TOURS SDN. BHD. is a travel agency seeking a Corporate Sales & Operations professional to drive revenue growth through corporate travel sales and ensure seamless operational execution from our Setia Alam office in Selangor.

The role combines sales excellence with travel operations in a full-time capacity. You will manage key client relationships, develop tailored travel solutions, and coordinate with internal teams to deliver high-quality travel services while achieving sales

Qualifications

• Experience in sales, preferably in travel, tourism or hospitality or proven B2B sales success.
• Strong understanding of travel operations, including booking systems and destination management.
• Excellent communication and interpersonal skills with ability to build rapport with clients and stakeholders.
• Results-driven with a track record of meeting or exceeding KPIs.
• Proficiency in CRM systems and Microsoft Office applications.
• Fluency in English (written and verbal); additional languages are advantageous.
• Ability to manage multiple projects with attention to detail.

Responsibilities

• Identify, pursue and secure corporate travel contracts and partnerships with businesses of varying sizes.
• Develop customised travel solutions and proposals meeting corporate requirements and budgets.
• Build and maintain relationships with corporate clients as the primary contact.
• Coordinate with operations to ensure smooth execution of itineraries and deliverables.
• Monitor and manage sales pipelines with accurate records of quotations and interactions.
• Analyse market trends and competitor offerings to identify opportunities.
• Handle booking confirmations, payments and documentation for efficiency.
• Provide exceptional customer service and resolve client concerns.
• Collaborate with finance and logistics to optimise workflows and reduce costs.
• Achieve and exceed sales targets and KPIs on a consistent basis.

Skills

Sales experience

CRM proficiency

Communication skills

Organisational skills

English proficiency

Problem-solving

Tools

Booking systems

Microsoft Office

Job description

About us HOLIDAYGOGOGO TOURS SDN. BHD. is a dynamic and innovative travel agency dedicated to crafting unforgettable holiday experiences for our clients. With a passion for exploration and a commitment to excellence, we specialise in curating bespoke travel packages and providing exceptional customer service across all aspects of travel planning and operations. Our team thrives on delivering outstanding travel solutions that exceed expectations and create lasting memories for every traveller.

About the role We are seeking a talented Corporate Sales & Operations professional to join our team at our office in Setia Alam, Selangor on a full-time basis. This is a pivotal position that combines sales expertise with operational excellence in the travel agency industry. You will be responsible for driving revenue growth through corporate travel sales whilst ensuring seamless operational execution across our services. This role is essential to our continued expansion and success in the competitive travel sector, offering you the opportunity to make a significant impact on our business whilst managing key client relationships and internal processes.

Key responsibilities

• Identify, pursue and secure corporate travel contracts and partnerships with businesses of varying sizes to expand our client portfolio
• Develop and present customised travel solutions and proposals that meet corporate clients' specific requirements and budgets
• Build and maintain strong relationships with corporate clients, acting as their primary point of contact for all travel-related enquiries and services
• Coordinate with operational teams to ensure smooth execution of corporate travel itineraries and deliverables
• Monitor and manage sales pipelines, maintaining accurate records of prospects, quotations and client interactions
• Analyse market trends and competitor offerings to identify opportunities for business development and service enhancement
• Handle booking confirmations, payment processing and documentation to ensure operational efficiency
• Provide exceptional customer service and support to resolve client concerns and ensure satisfaction
• Collaborate with finance and logistics teams to optimise operational workflows and reduce costs
• Achieve and exceed agreed sales targets and key performance indicators (KPIs) on a consistent basis

What we're looking for

• Proven experience in sales, preferably within the travel, tourism or hospitality industry, or demonstrated success in a B2B sales environment
• Strong understanding of travel operations, including knowledge of booking systems, visa requirements, travel logistics and destination management
• Excellent communication and interpersonal skills with the ability to build rapport with clients and stakeholders at all levels
• Results-driven mindset with a track record of meeting or exceeding sales targets and KPIs
• Proficiency in customer relationship management (CRM) systems and Microsoft Office applications
• Organisational skills and attention to detail with the ability to manage multiple projects simultaneously
• Knowledge of corporate travel requirements and the ability to develop tailored solutions for business clients
• Fluency in English (written and verbal); additional language skills are advantageous
• Problem-solving abilities and resilience in a fast-paced, dynamic environment
• A genuine passion for travel and a desire to inspire clients to explore new destinations

What we offer We are committed to fostering a supportive and rewarding workplace environment. We offer competitive remuneration packages commensurate with experience and performance. Our benefits include opportunities for professional development and training within the travel industry, exposure to diverse destinations and cultures, the chance to work with a passionate and collaborative team, and a workplace culture that values innovation and customer excellence. We believe in investing in our employees' growth and providing pathways for career progression within a growing organisation. Additionally, we welcome discussions about work arrangements and flexibility to support your individual needs.