Vice President – People & Culture

Holiday Tours & Travel Sdn Bhd; Kuala Lumpur; On-site; MYR 350,000 - 550,000; Full time

Benefits offered by this job

High reputable travel agency

Flexi staff benefits

Cross functional & high growth culture

Job summary

Holiday Tours & Travel Sdn. Bhd. is seeking a Vice President – People & Culture to provide strategic leadership for P&C, ESG and OSH portfolios across HTT.

You will partner with the Senior Leadership Team to translate business strategy into integrated people, workplace and sustainability initiatives, ensuring a safe, sustainable and high-performing organisation. The role covers workforce planning, talent acquisition, rewards, talent management, performance, engagement and culture, plus corporate

Qualifications

• Degree in HR, Business Administration, Industrial and Organisational Psychology or related.
• 12+ years of progressive HR experience with senior leadership responsibilities.
• Strong knowledge of Malaysian employment, industrial relations and OSH requirements.
• Experience in organisational transformation, HR digitalisation, analytics, automation or AI adoption.

Responsibilities

• Develop and execute the People & Culture strategy aligned with HTT’s vision, growth plans and business priorities.
• Advise the Senior Leadership Team on workforce planning, organisation design, succession, culture and organisational effectiveness.
• Lead organisational transformation and change management initiatives.
• Ensure people’s strategies and organisational capabilities support HTT’s current and future business requirements.
• Provide strategic direction for talent acquisition, employer branding, and recruitment planning.
• Oversee compensation, benefits, payroll governance, recognition, and employee welfare.
• Ensure HR operations, policies and practices are effective, consistent, and compliant with applicable employment legislation.
• Strengthen recruitment capabilities and talent pipelines to attract candidates who align with HTT’s values and culture.
• Lead talent management, career development, succession planning, and leadership development.
• Strengthen performance management through goal setting, feedback, performance appraisal and development practices.
• Build internal capabilities and establish a sustainable talent pipeline for critical and leadership positions.
• Partner with business leaders to identify high-potential employees and develop plans.
• Champion a meaningful and inclusive employee experience throughout the life cycle.
• Lead employee engagement, well-being, retention and culture-building initiatives.
• Strengthen HTT’s values and high-performing team behaviours across the organisation.
• Provide leadership on employee relations, grievances, disciplinary matters, and workplace concerns.
• Ensure employee matters are handled consistently, fairly and in compliance with applicable legislation.
• Provide strategic direction and leadership to the Corporate Support Services team.
• Oversee workplace administration, facilities, company assets, security, maintenance and other corporate support services.
• Ensure HTT’s workplaces are safe, functional, and conducive to employee productivity.
• Oversee vendor selection, service standards, contract performance, and cost-effectiveness.
• Support business continuity, emergency preparedness, and operational resilience.
• Develop, obtain leadership alignment on, and drive HTT’s ESG strategy, roadmap and measurable action plans.
• Lead environmental initiatives relating to energy, waste, resource usage, responsible procurement, and sustainable workplace practices.
• Strengthen social initiatives including employee well-being, diversity and inclusion and responsible employment.
• Collaborate to strengthen ethical conduct, accountability, data privacy, and responsible business practices.
• Establish ESG performance indicators and coordinate reporting.
• Ensure ESG commitments and reporting are accurate and evidence-based.
• Lead the OSH strategy and ensure compliance with safety and health legislation.
• Oversee the OSH Committee, risk assessments, incident reporting and investigations.
• Promote a proactive safety culture and responsive emergency procedures.
• Monitor OSH performance and drive preventive actions.
• Lead digital transformation of People & Culture and CSS via systems, analytics and AI.
• Establish metrics and dashboards to support evidence-based decisions.
• Use data to identify trends, risks and opportunities for improvement.
• Continuously review processes to improve efficiency, governance and employee experience.
• Plan and manage the People & Culture, CSS, ESG, and OSH budgets and resources.
• Ensure policies and SOPs remain effective and compliant.
• Lead, coach and develop the teams with clear priorities and expectations.
• Foster collaboration, accountability, and continuous improvement across teams.
• Champion making People & Culture a competitive advantage while maintaining a safe, efficient workplace.

Skills

Strategic leadership

Leadership

Stakeholder management

Change management

People skills

Data-driven

Communication

Education

Degree in HR, Business Administration, Industrial and Organisational Psychology or related

Job description

VICE PRESIDENT - PEOPLE & CULTURE

As the Vice President – People & Culture, you will provide strategic leadership for the People & Culture and Corporate Support Services (CSS) teams, including the organisation’s Environmental, Social and Governance (ESG) and Occupational Safety and Health (OSH) portfolios. You will partner closely with the Senior Leadership Team and business leaders to translate HTT’s business strategy into integrated people, workplace and sustainability strategies. Your portfolio will encompass workforce planning, talent acquisition, rewards, talent management, performance, employee engagement, culture, employee relations, workplace administration, facilities management, occupational safety and health, ESG and organisational effectiveness Your primary mission is to make People & Culture a competitive advantage for HTT while ensuring an efficient, safe, sustainable and well-managed workplace that supports the organisation’s growth and business continuity.

Job Responsibilities

People & Culture Strategy and Organisational Development

• Develop and execute the People & Culture strategy aligned with HTT’s vision, growth plans and business priorities.
• Advise the Senior Leadership Team on workforce planning, organisation design, succession, culture and organisational effectiveness.
• Lead organisational transformation and change management initiatives.
• Ensure people’s strategies and organisational capabilities support HTT’s current and future business requirements.

Talent Acquisition, Rewards and HR Operations

• Provide strategic direction for talent acquisition, employer branding, and recruitment planning.
• Oversee compensation, benefits, payroll governance, recognition, and employee welfare.
• Ensure HR operations, policies and practices are effective, consistent, and compliant with applicable employment legislation.
• Strengthen recruitment capabilities and talent pipelines to attract candidates who align with HTT’s values and culture.

Talent, Performance and Leadership Development

• Lead talent management, career development, succession planning, and leadership development.
• Strengthen performance management through effective goal setting, regular feedback, performance appraisal, and performance improvement practices.
• Build internal capabilities and establish a sustainable talent pipeline for critical and leadership positions.
• Partner with business leaders to identify high-potential employees and establish appropriate individual development plans.

Employee Experience, Engagement and Culture

• Champion a meaningful and inclusive employee experience throughout the employee life cycle.
• Lead employee engagement, well-being, retention, and culture-building initiatives.
• Strengthen HTT’s values and high-performing team behaviours across the organisation.
• Provide leadership on employee relations, grievances, disciplinary matters, and workplace concerns.
• Ensure employee matters are handled consistently, fairly and in compliance with applicable legislation.

Corporate Support Services

• Provide strategic direction and leadership to the Corporate Support Services team.
• Oversee workplace administration, facilities, company assets, security, maintenance and other corporate support services.
• Ensure HTT’s workplaces are safe, functional, organised and conducive to employee productivity.
• Oversee vendor selection, service standards, contract performance, and cost-effectiveness.
• Support business continuity, emergency preparedness, and operational resilience.

Environmental, Social and Governance

• Develop, obtain leadership alignment on, and drive HTT’s ESG strategy, roadmap, priorities and measurable action plans.
• Lead environmental initiatives relating to energy, waste, resource usage, responsible procurement, and sustainable workplace practices.
• Strengthen social initiatives covering employee well-being, diversity and inclusion, responsible employment and community engagement.
• Collaborate with relevant stakeholders to strengthen ethical conduct, accountability, data privacy, and responsible business practices.
• Establish ESG performance indicators and coordinate the collection, validation, and reporting of ESG information.
• Ensure that ESG commitments and sustainability reporting are accurate, transparent, and supported by appropriate evidence.

Occupational Safety and Health

• Lead the organisation’s OSH strategy and ensure compliance with applicable safety and health legislation.
• Oversee the OSH Committee, workplace risk assessments, incident reporting, investigations, and corrective actions.
• Ensure appropriate safety training, emergency-response procedures and employee health initiatives are implemented.
• Promote a proactive safety culture and shared accountability for workplace health and safety.
• Monitor OSH performance and recommend preventive or corrective measures where required.

Digitalisation, Analytics and Continuous Improvement

• Lead the digital transformation of People & Culture and Corporate Support Services through systems, automation, analytics and the responsible use of AI.
• Establish relevant performance indicators and dashboards to support evidence-based decision-making.
• Use people and operational data to identify trends, risks, and opportunities for improvement.
• Continuously review processes, service standards and operating models to improve efficiency, governance, and employee experience.

Budget, Governance and Team Leadership

• Plan and manage the People & Culture, CSS, ESG, and OSH budgets and resources.
• Ensure relevant policies, frameworks, and standard operating procedures to remain effective and compliant.
• Lead, coach and develop the People & Culture and CSS teams by establishing clear priorities, responsibilities and performance expectations.
• Foster collaboration, accountability, continuous improvement, and professional growth across both teams.
• Champion the purpose of making People & Culture a competitive advantage while creating a safe, efficient and responsible workplace.

Job Requirements

Minimum Academic / Professional Qualification:

• Degree in Human Resources, Business Administration, Industrial and Organisational Psychology or a related discipline.
• Professional certification in HR, ESG, sustainability, corporate governance or OSH would be advantageous.

Related Experiences:

• At least 12 years of progressive HR experience, including senior leadership responsibilities.
• Broad HR experience across talent acquisition, rewards, talent management, performance, engagement and employee relations.
• Strong knowledge of Malaysian employment, industrial relations and OSH requirements.
• Working knowledge of ESG, sustainability and responsible business practices.
• Experience in organisational transformation, HR digitalisation, analytics, automation or AI adoption.
• Proven ability to advise senior leaders and lead multidisciplinary teams.
• Experience leading corporate support services, workplace administration or facilities management will be added advantage.
• Travel, hospitality or service industry experience would be advantageous.

Person Specification (Essentials)

• Strategic and commercially minded, with the ability to translate business priorities into effective people strategies.
• Purpose- and results-driven, with strong ownership and execution.
• People-focused, empathetic and fair in decision-making.
• A mature and trusted adviser with sound judgement and integrity.
• An influential communicator who builds strong stakeholder relationships.
• Collaborative and capable of developing engaged, accountable teams.
• Able to lead change and navigate ambiguity effectively.
• Data-driven, governance-minded and attentive to risk.
• Adaptable, resilient and able to manage competing priorities.
• Committed to continuous learning, innovation and improvement.

Benefits

• High reputable travel agency
• Flexi staff benefits
• Cross functional & high growth culture

About Us

Founded in 1975, Holiday Tours & Travel Sdn. Bhd. (HTT) is an award-winning travel management company with over 50 years of industry experience. The company is recognised for its reliability, expertise, and service excellence across corporate, leisure, and luxury travel segments.Its well-established corporate travel and MICE services support more than 500 global and national accounts, anchored by an exclusive partnership with BCD, one of the world’s leading corporate travel management companies.Beyond corporate travel, HTT serves a diverse leisure portfolio catering to both mass-affluent and luxury travellers. In the premium segment, bespoke, high-touch experiences are curated through its luxury brand, T’ROKA by Holiday Tours, for discerning travellers seeking personalised, immersive journeys.The company is consistently recognised by leading airline and hospitality partners, including Malaysia Airlines, Singapore Airlines, Qatar Airways, Marriott, Hyatt, IHG, The Travel Corporation, Club Med, and Royal Caribbean, among others. HTT is also proud to be Malaysia’s first Virtuoso partner — a distinction that reflects its standing within the world’s leading luxury travel network and its commitment to delivering exceptional, curated travel experiences. In addition, HTT has received consumer-voted recognition such as the Putra Aria Brand Awards 2024 and 2025. With a strong focus on digital transformation, customer‑centricity, and long-term value creation, HTT continues to evolve, driven by a clear ambition: to establish its place as Malaysia’s most trusted name in travel.

We are seeking talented individuals who demonstrate a growth mindset, a passion for delighting customers, and alignment with our core values: WOW – We deliver WOW in all we do.CHANGE – We embrace CHANGE enthusiastically.RELIABLE – We are RELIABLE and trustworthy.GROW – We pursue GROWTH and learning.HUMBLE - We are HUMBLE

If this opportunity excites you and ignites your passion for building a progressive, high-performing and responsible organisation, we would love to meet you. Experience in the travel industry is an advantage but not a requirement. More importantly, you should possess a strong growth mindset, commercial awareness and a genuine commitment to advancing our people, workplace safety, sustainability and responsible business practices.