Sales & Marketing Executive

SmartHire by SEEK; Selangor; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Salary package based on experience

Job summary

SmartHire by SEEK is seeking a Sales & Marketing Executive to join a dynamic hospitality team in Selangor. You will handle sales inquiries, prepare proposals and contracts, coordinate bookings and events, and support marketing campaigns across digital channels.

Ideal candidates hold a Diploma or Degree in a related field, with 1–3 years in hospitality or events. Fluency in English and Bahasa Malaysia is required; Mandarin is a plus.

Qualifications

• Diploma or degree in related field.
• 1–3 years in hospitality or events (preferred).
• Fluency in English and Bahasa Malaysia required; Mandarin a plus.
• MS Office, Google Workspace, online booking systems experience.
• Willingness to work at a resort and have own transport.

Responsibilities

• Handle sales inquiries via phone, email, WhatsApp, social media, and booking platforms.
• Prepare quotations, proposals, contracts, and event orders for corporate, group and leisure guests.
• Coordinate bookings, room bookings, event schedules, and customer requirements with relevant departments.
• Keep customer databases, sales records, and booking systems accurate and up to date.
• Follow up with prospective clients and convert enquiries into bookings.
• Support Sales & Marketing campaigns, exhibitions, and customer engagement activities.
• Prepare sales reports, occupancy forecasts, and administrative documentation.
• Deliver excellent customer service with prompt responses to guest enquiries.
• Assist in managing OTA platforms, website bookings, and social media enquiries.
• Perform other sales and administrative duties as assigned by management.

Skills

English

Bahasa Malaysia

Mandarin (advantage)

Communication skills

Education

Diploma or Degree in Hospitality Management, Tourism, Business Administration, Marketing, or related field

Tools

Microsoft Office

Google Workspace

Online booking systems

CRM software

Hotel reservation systems

Job description

Our client is seeking a Sales & Marketing Executive to join their team! This is an exciting opportunity for a customer-oriented individual to build a career in the hospitality and tourism industry, working closely with corporate, group and leisure guests while gaining exposure to sales, event coordination, and digital marketing. With training and development support provided, this role offers plenty of room to grow within a dynamic and welcoming team.

What you'll be doing?

• Handling sales enquiries: Respond to sales enquiries received via phone, email, WhatsApp, social media, and online booking platforms.
• Preparing sales documentation: Prepare quotations, proposals, contracts, and event orders for corporate, group and leisure guests.
• Coordinating bookings and events: Coordinate reservations, room bookings, event schedules, and customer requirements with relevant departments.
• Maintaining records: Keep customer databases, sales records, and booking systems accurate and up to date.
• Converting enquiries into bookings: Follow up with prospective clients and help turn enquiries into confirmed bookings.
• Supporting marketing initiatives: Support the Sales & Marketing team with promotional campaigns, exhibitions, and customer engagement activities.
• Preparing reports: Prepare sales reports, occupancy forecasts, and administrative documentation.
• Delivering great service: Ensure excellent customer service with prompt responses to guest enquiries.
• Managing online platforms: Assist in managing OTA platforms, website bookings, and social media enquiries.
• Taking on additional duties: Perform other sales and administrative duties as assigned by management, bringing flexibility and enthusiasm to the role.

Who are they looking for?

• Relevant qualification: A Diploma or Degree in Hospitality Management, Tourism, Business Administration, Marketing, or a related field is required.
• Industry experience: 1 to 3 years of working experience in the hotel, resort, hospitality, tourism, or event management industry is preferred; candidates with no prior experience are welcomed to apply.
• Industry background: Experience in hotel, resort, travel agency, MICE, corporate event, or team-building industries is highly regarded.
• Communication skills: Strong communication and interpersonal skills in English and Bahasa Malaysia are needed, with Mandarin considered an added advantage for engaging with a wider range of clients.
• IT proficiency: Proficiency in Microsoft Office (Excel, Word, PowerPoint), Google Workspace, and online booking systems is important for this role.
• Technical familiarity: Experience with hotel reservation systems, CRM software, social media platforms, and digital marketing tools would be an added advantage.
• Multitasking ability: Comfort with managing multiple enquiries, working independently, and multitasking efficiently is valued.
• Positive attitude: A customer-oriented mindset, positive attitude, and willingness to learn are welcomed.
• Mobility and location: Own transport and willingness to work at a resort location are required.

Why you should consider this opportunity? Our client offers an attractive remuneration package and other benefits, such as:

• An attractive salary package complemented by performance incentives.
• Genuine career growth opportunities within the hospitality and tourism industry.
• A friendly and supportive working environment that values collaboration.
• The chance to work with corporate clients, team building events, and exciting tourism-related projects.
• Ongoing training and development opportunities to support long-term growth.

All information received will be kept strictly confidential and will be used only for employment-related purposes.