Executive – Cruise Sales

Holiday Tours & Travel Sdn Bhd; Kuala Lumpur; Presencial; MYR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

High reputable travel agency

Flexi staff benefits

Cross functional & high growth culture

Descripción de la vacante

Holiday Tours & Travel Sdn Bhd in Malaysia is seeking an Executive - Cruise Sales to drive revenue through consultative selling, client relationships, and tailored cruise experiences.

You will develop relationships with clients, travel agents, and cruise line partners, present packages, and manage inquiries from first contact to booking, ensuring a seamless, premium service.

Formación

• Diploma in Tourism & Hospitality Management or related field.
• Experience in sales or client-facing roles.
• Strong emotional intelligence and active listening skills.
• Quick thinking and effective problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively within a team to achieve sales targets.
• Detail-oriented with strong organizational skills.
• Proficiency in handling customer billing and payments.

Responsabilidades

• Sales & Client Relationship Management: Develop and maintain strong relationships with clients, travel agents, and cruise line partners.
• Identify client needs and preferences to tailor cruise offerings and enhance customer satisfaction.
• Achieve sales targets and contribute to revenue goals through effective sales strategies and client engagement.
• Client Consultations: Conduct consultations with clients to understand travel preferences and provide personalized cruise options.
• Present detailed cruise packages, itineraries, and pricing information to clients.
• Address client inquiries and provide guidance on cruise choices, destinations, and on-board experiences.
• Customer Support: Collaborate with the support team to ensure a seamless booking process and address pre-sales inquiries.
• Respond promptly to customer calls and emails, providing exceptional service and timely information.
• Ensuring Collection: Ensure collection of all fees and expenses prior to releasing tour tickets, in line with terms and conditions.
• Stay informed about visa requirements for various cruise destinations and assist clients with visas.
• Participate in Travel and Company Events as needed.
• Safeguard Confidential Information: Protect customer and company information.
• Additional Duties: Perform other duties as required.

Conocimientos

Sales experience

Client-facing

Emotional intelligence

Active listening

Communication skills

Team collaboration

Problem solving

Detail oriented

Billing and payments handling

Educación

Diploma in Tourism & Hospitality Management

Diploma in Business Administration

Herramientas

MS Office

Sabre

Powersuite

Online booking platforms

Descripción del empleo

EXECUTIVE - CRUISE SALES

Job Purpose

We are looking for a dynamic Executive - Cruise Sales with a strong background in sales or client-facing roles, ideally within the travel industry. The ideal candidate possesses high emotional intelligence, excellent active listening skills, and the ability to think quickly and effectively. As Executive - Cruise Sales, our primary responsibility will be to treat each customer as the most important person, delighting them at every point of communication, understanding their preferences, needs, and budget, and handling inquiries and other feedback or requests to recommend and curate meaningful and memorable travel experiences tailored to their requirements. You will be part of the team to drive revenue growth.

Job Responsibilities

Sales & Client Relationship Management:

• Develop and maintain strong relationships with clients, travel agents, and cruise line partners.
• Identify client needs and preferences to tailor cruise offerings and enhance customer satisfaction.
• Achieve sales targets and contribute to overall revenue goals through effective sales strategies and client engagement.

Client Consultations:

• Conduct consultations with clients to understand their travel preferences and provide personalized cruise options.
• Present detailed cruise packages, itineraries, and pricing information to clients.
• Address client inquiries and provide guidance on cruise choices, destinations, and on-board experiences.

Customer Support:

• Collaborate with the support team to ensure a seamless booking process and address any pre-sales inquiries.
• Respond promptly to customer calls and emails, providing exceptional service and timely information.

Ensuring Collection:

• Ensure collection of all fees, costs, charges, and expenses prior to releasing tour tickets, ensuring compliance with company terms and conditions.
• Ensure that customers pay in accordance with the terms and conditions stipulated by the company.

Visa Information and Assistance:

• Stay informed about visa requirements for various cruise destinations.
• Assist clients in understanding and obtaining necessary visas for their trips.

Participate in Travel and Company Events:

• Engage in events such as MAS Travel Fair, MATTA Fair, and exclusive Travel Talks as needed.

Safeguard Confidential Information:

• Safeguard and not disclose customer (personal and organization) details and the company’s confidential information.

Additional Duties:

• Perform any other duties at the discretion of the company.

Job Requirements

• Diploma in Tourism & Hospitality Management, Business Administration, or a related field.
• Experience in sales or client-facing roles.
• Strong emotional intelligence and active listening skills.
• Quick thinking and effective problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively within a team to achieve sales targets.
• Detail-oriented with strong organizational skills.
• Proficiency in handling customer billing and payments.

Job Competencies

• Strong understanding and knowledge of the travel industry and destinations, including popular attractions, accommodations, transportation options, and travel trends.
• Exceptional interpersonal and communication skills with the ability to engage with customers effectively, actively listen to their needs, and provide appropriate recommendations.
• Proficiency in MS Office, financial software, and ERP systems (e.g., Sabre, Powersuite, online booking platforms).
• Detail-oriented with excellent organizational and multitasking abilities to manage multiple customer inquiries and travel bookings simultaneously.
• Passionate about learning and possessing a growth mindset, demonstrating positivity and proactiveness.
• Ability to thrive in a fast-paced and target-driven environment while maintaining a high level of professionalism and integrity.
• Ability to work under pressure, prioritize tasks, and meet tight deadlines.
• Strong leadership skills, capable of inspiring and motivating others to achieve success as a team.

Benefits

• High reputable travel agency
• Flexi staff benefits
• Cross functional & high growth culture

About Us

Founded in 1975, Holiday Tours & Travel Sdn. Bhd. (HTT) is an award-winning travel management company with over 50 years of industry experience. The company is recognised for its reliability, expertise, and service excellence across corporate, leisure, and luxury travel segments. Its well‑established corporate travel and MICE services support more than 500 global and national accounts, anchored by an exclusive partnership with BCD, one of the world’s leading corporate travel management companies. Beyond corporate travel, HTT serves a diverse leisure portfolio catering to both mass‑affluent and luxury travellers. In the premium segment, bespoke, high‑touch experiences are curated through its luxury brand, T’ROKA by Holiday Tours, for discerning travellers seeking personalised, immersive journeys. The company is consistently recognised by leading airline and hospitality partners, including Malaysia Airlines, Singapore Airlines, Qatar Airways, Marriott, Hyatt, IHG, The Travel Corporation, Club Med, and Royal Caribbean, among others. HTT is also proud to be Malaysia’s first Virtuoso partner — a distinction that reflects its standing within the world’s leading luxury travel network and its commitment to delivering exceptional, curated travel experiences. In addition, HTT has received consumer‑voted recognition such as the Putra Aria Brand Awards in 2024 and 2025. With a strong focus on digital transformation, customer‑centricity, and long‑term value creation, HTT continues to evolve, driven by a clear ambition: to establish its place as Malaysia’s most trusted name in travel. We are seeking talented individuals who demonstrate a growth mindset, a passion for delighting customers, and alignment with our core values: WOW – We deliver WOW in all we do. CHANGE – We embrace CHANGE enthusiastically. RELIABLE – We are RELIABLE and trustworthy. GROW – We pursue GROWTH and learning. HUMBLE – We are HUMBLE. If this opportunity excites you and you would like to discover more, we would love to meet with you. More importantly, we're seeking talented individuals who possess a growth mindset, appetite for influencing a team towards positive change and the will to see it through.

Holiday Tours & Travel is an equal opportunity employer and welcomes all qualified candidates to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees.