Executive / Sr. Executive – Client Engagement

Holiday Tours; Kuala Lumpur; On-site; MYR 6,000 - 10,000; Full time

Benefits offered by this job

High reputable travel agency

Flexi staff benefits

Cross functional culture

Job summary

A leading travel agency is seeking an Executive/Sr. Executive for Client Engagement in Kuala Lumpur. The role involves delivering exceptional customer service, managing existing clients, and achieving sales targets. Candidates should have a degree in Tourism or Business, preferably with sales experience and strong communication skills. Flexibility to travel and a commitment to ethical standards are essential. The agency offers a high-growth culture and a chance to work with notable travel brands.

Qualifications

• Possess experience in customer service and sales roles with proven target achievement.
• Exceptional verbal and written communication skills.
• Willingness to travel for client meetings and industry events.

Responsibilities

• Develop a business plan and sales strategy to reach company sales goals.
• Manage existing corporate client travel programs.
• Generate new leads through networking and cold calling.
• Plan sales calls and outstation visits to clients with accompanying reports.
• Liaise with Account Managers, Ticketing, operations, overseas operators, suppliers and airline personnel.
• Manage growth of existing corporate (National & Global) travel programs and client retention activities.
• Engage in new sales acquisition activities (leads, cold calling, events, RFPs) and related revenue generation.
• Maintain accurate records of pricing, sales and activity; create proposals and presentations.

Skills

Customer service skills

Sales experience

Communication skills

Interpersonal skills

Education

Diploma/Degree in Tourism & Hospitality Management or Business Administration

Tools

Travel booking systems

CRM software

Job description

EXECUTIVE / SR. EXECUTIVE - CLIENT ENGAGEMENT

Job Purpose

• The Executive / Senior Executive - Client Engagement at Holiday Tours is responsible for delivering exceptional customer service, retaining existing clients, building a new client base, and achieving sales targets. This role is crucial in identifying business opportunities, developing new accounts, and contributing to the overall objectives of the business unit. The Client Engagement will ensure that customer interactions align with Holiday Tours' high standards, ultimately optimizing performance and driving business growth.

Job Responsibilities

• Develop a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability. Responsible in achieving sales and operations, targets and performance respectively for your department.
• Initiates and coordinates development of action plans to penetrate new markets. To ensure proposals are delivered/handled on time.
• Provide timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin. To formulate or organize a working schedule amongst the personnel handling e‑mails, enquiries on quotation, operation etc.
• Plan a timetable on sales calls to your clients followed by a report.
• Plan outstation sales calls to your clients, branches followed by a report.
• Liaise and work closely with Account Managers, Ticketing and operations personnel, Overseas operators, suppliers and Airlines personnel.
• Manage the growth of existing corporate (National & Global) client’s travel program.
• Overall client account management & retention activities (travel review, sales call, roadshow, debtors & ageing, upselling, client feedback management etc)
• New sales acquisition activities (new leads generating strategy, cold calling, networking events, RFP) and other revenue generating activities (example: MICE events, tour leading, acquire client personal travel).
• Administrative work to maintain account files, folders and overall client reporting task.
• Liaise and assist other departments and HQ/branches on matters relating to corporate sales.
• Provide timely feedback to senior management regarding performance.
• Maintain accurate records of all pricings, sales and activity reports.
• Creates and conducts proposals and presentations.
• Recommend process improvements, attend training.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team and the company's SOP.
• Safeguard and not to disclose customer (personal and organization) details and our company’s confidential information.
• Assist in Trade shows / Customer shows when necessary i.e. MAS Travel fair, MATTA etc.
• Perform other duties at the discretion of the company.

Job Requirements

• Diploma/Degree in Tourism & Hospitality Management, Business Administration, or a related field.
• Possess an experience in customer service and sales roles, with a track record of meeting or exceeding targets.
• Exceptional interpersonal and communication skills, both written and verbal.
• Willingness to travel as needed for client meetings and industry events.
• Adherence to ethical standards and a commitment to upholding company values.

Job Competencies

• Knowledge of various cruise, tour, airline, and other travel brands is preferred.
• Proficiency in travel booking systems and relevant software applications is an added advantage.

Benefits

• High reputable travel agency
• Flexi staff benefits
• Cross functional & high growth culture

About Us

With an illustrious 50‑year legacy in catering to the diverse needs of both business and leisure travelers, Holiday Tours & Travel (HTT) stands as a leader in the travel agency. Our focus is on delivering tailored travel solutions across various segments through our key business units. This includes corporate travel, luxury and bespoke travel experiences, MICE (Meetings, Incentives, Conferences, and Exhibitions) trips. Today, HTT efficiently caters to the travel needs of both local and global multinational companies, solidifying our position as a major corporate travel service provider. Our commitment to excellence is enforced by our extensive portfolio, boasting partnerships with over 500 corporate clients. A testament to our global standing is our affiliation with CWT, the world leader in business travel management. Operating independently under the umbrella of HTT, CWT Malaysia has been an integral part of the CWT Global Partners Network. HTT has earned acclaim from esteemed partners in the travel industry. Our airline collaborations encompass leading names like Malaysia Airlines, Singapore Airlines, Etihad Airways, Emirates Airlines, Qatar Airways, Turkish Airlines and All Nippon Airways. We are also in partnership with distinguished hotel groups including Virtuoso, Hilton Worldwide, Marriott International, and Accor Hotels just to name a few. We are seeking talented individuals who possess a growth mindset, passionate to add value to others, build high performance and leadership culture and capabilities and align with our core values: WOW – We deliver WOW in all we do. CHANGE – We embrace CHANGE enthusiastically. RELIABLE – We are RELIABLE and trustworthy. GROW – We pursue GROWTH and learning. HUMBLE – We are HUMBLE. If this opportunity excites you and you would like to discover more, we would love to meet with you.

As an equal opportunity employer, we celebrate diversity and are committed to building an inclusive, supportive workplace where everyone feels valued and empowered to succeed.