Travel Sales Executive

Go Holiday 360 SDN BHD; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Go Holiday 360 SDN BHD is seeking a Travel Sales Executive with hands-on travel industry experience. You will handle enquiries, promote tour packages, and close bookings from enquiry to departure.

Strong knowledge of how a travel agency operates and excellent customer service skills are essential. Responsibilities include advising on itineraries, hotel arrangements, flights, and payments, issuing documents, and ensuring accurate customer data.

Qualifications

• Diploma or Bachelor’s Degree in Tourism Management, Hospitality, Business, Marketing, or related field.
• 1-2 years of relevant travel agency/tour sales experience preferred.
• Experience selling tour packages, FIT, group tours, inbound/outbound travel or travel products is a plus.

Responsibilities

• Handle customer enquiries via WhatsApp, phone, social media and walk-ins.
• Sell and promote tour packages and travel products.
• Understand travel requirements and recommend suitable packages.
• Explain itineraries, hotel arrangements, inclusions/exclusions, flights and transfers.
• Prepare invoices, receipts and booking documents in the booking system.
• Manage bookings and verify customer details for accuracy.
• Follow up on enquiries, bookings and outstanding payments.
• Assist customers before, during and after trips.
• Maintain relationships with customers to encourage repeat bookings.
• Coordinate with Operations and Accounts to ensure smooth bookings and payments.
• Keep up to date with destinations, packages, promotions and products.
• Aim to achieve individual and team sales targets.

Skills

Customer service

Communication

Sales

Travel knowledge

Education

Diploma or Bachelor's Degree

Tools

Booking systems

Job description

We’re looking for a Travel Sales Executive with hands‑on experience in the travel industry to join our growing team.

We are specifically looking for someone who understands how a travel agency works and is confident in handling customers, recommending tour packages, closing bookings and following up from enquiry until departure.

If you have experience selling tour packages, FIT, group tours, inbound/outbound travel, charter flights or travel-related products, we'd love to hear from you.

What You'll Do

Handling customer enquiries through WhatsApp, phone calls, social media and walk-in customers

Selling and promoting tour packages and travel products

Understanding customers' travel requirements and recommending suitable packages

Explaining itineraries, hotel arrangements, inclusions/exclusions, flights, transfers, payment terms and other travel details

Prepare and issue invoices, receipts, and booking documents through the company's booking system

Managing bookings and ensuring all customer details are accurate

Following up on enquiries, bookings and outstanding payments

Assisting customers with arrangements before, during and after their trip

Maintaining good relationships with customers and encouraging repeat bookings

Working closely with Operations and Accounts to ensure smooth booking and payment processes

Keeping up to date with our destinations, tour packages, promotions and travel products

Achieving individual and team sales targets

Requirements

Diploma or Bachelor's Degree in Tourism Management, Hospitality, Business, Marketing, or a related field.

1-2 years of relevant experience in travel agency / tour sales / tourism industry is preferred.

Experience in selling tour packages, FIT, GIT or other travel products will be an added advantage.

Strong communication and interpersonal skills with a customer-oriented mindset.

Confident in handling customers via WhatsApp, phone calls, social media and face-to-face.

Good knowledge of travel destinations, tour packages and travel arrangements.

Strong follow-up skills and ability to convert enquiries into bookings.

Able to work independently, manage multiple enquiries and meet sales targets.

Computer literate and comfortable using booking systems, WhatsApp and other digital tools.

Good command of English and Bahasa Malaysia. Additional languages are an advantage.

Proactive, organized, responsible and able to work well in a team.