Sales Executive (Travel Agency)

Heritage Hotel Cameron Highlands; Tanah Rata; Vor Ort; MYR 45.000 - 73.000; Vollzeit

Benefits dieser Stelle

Competitive remuneration

Performance-based incentives

Career progression

Flexible working arrangements

Health and wellness benefits

Training and development

Zusammenfassung

Heritage Hotel Cameron Highlands in Tanah Rata, Pahang, seeks a dynamic Sales Executive (Travel Agency) to expand our travel trade partnerships and drive bookings.

You will present packages, negotiate terms, and collaborate with reservations, operations and marketing to deliver exceptional service. Ideal candidate has 2–3 years in travel agency or hotel sales, fluent in English and Bahasa Malaysia, with strong communication and closing skills.

Qualifikationen

• Excellent communication and interpersonal skills with the ability to build and maintain professional relationships.
• Demonstrated ability to meet or exceed sales targets and drive revenue growth.
• Proficiency in MS Office applications and familiarity with CRM systems and hotel management software.

Aufgaben

• Identify and cultivate relationships with travel agencies, tour operators and travel consultants.
• Present hotel packages and services to travel trade partners and tailor proposals to client needs.
• Achieve and exceed sales targets through prospecting, negotiation and closing bookings.
• Maintain a comprehensive database of travel agency contacts and opportunities.
• Prepare and deliver sales presentations and product demonstrations to travel professionals.
• Collaborate with reservations, operations and marketing to ensure seamless service delivery.
• Monitor market trends to identify differentiation opportunities.
• Prepare regular sales reports and forecasts for management.

Kenntnisse

Communication

Interpersonal skills

Negotiation

Tools

CRM systems

Microsoft Office

Hotel mgmt software

Jobbeschreibung

About us

Heritage Hotel Cameron Highlands is a distinguished hospitality establishment located in the scenic Tanah Rata region of Pahang. We pride ourselves on delivering exceptional guest experiences and maintaining strong partnerships with travel agencies and tourism professionals. Our commitment to excellence and customer satisfaction has established us as a preferred destination for travellers seeking authentic experiences in Malaysia's premier highland resort area.

About the role

We are seeking a dynamic and results-driven Sales Executive (Travel Agency) to join our sales team in a full-time capacity based in Tanah Rata, Pahang. In this strategic role, you will be responsible for developing and maintaining relationships with travel agencies, tour operators and travel consultants to drive bookings and revenue for Heritage Hotel Cameron Highlands. You will be the key liaison between our hotel and the travel trade, working to expand our market presence and ensure our property remains a top choice for travel professionals and their clients.

Key responsibilities

Identify, contact and cultivate relationships with travel agencies, tour operators and travel consultants to promote Heritage Hotel Cameron Highlands

Present hotel packages, facilities and services to travel trade partners and develop customised proposals to meet their clients' needs

Achieve and exceed sales targets through effective prospecting, negotiation and closing of travel agency bookings

Maintain and update a comprehensive database of travel agency contacts and partnership opportunities

Prepare and deliver compelling sales presentations and product demonstrations to travel professionals

Negotiate competitive rates, commissions and terms with travel agencies to maximise both parties' benefits

Provide exceptional customer service to travel agents and address any concerns or special requests promptly

Monitor competitor activity and market trends to identify opportunities for differentiation and growth

Prepare regular sales reports, forecasts and performance analytics for management review

Participate in travel trade shows, exhibitions and networking events to build brand awareness and generate leads

Collaborate with other departments including reservations, operations and marketing to ensure seamless service delivery

What we are looking for

Proven experience in travel industry sales, travel agency sales or hotel sales of at least 2-3 years

Strong knowledge of the travel and tourism industry, including familiarity with travel agencies, tour operators and booking systems

Excellent communication and interpersonal skills with the ability to build and maintain professional relationships

Demonstrated ability to meet or exceed sales targets and drive revenue growth

Proficiency in Microsoft Office applications and familiarity with CRM systems and hotel management software

Strong negotiation skills with a consultative approach to sales

Fluency in English and Bahasa Malaysia; additional languages such as Mandarin or other Asian languages are advantageous

Self-motivated, organised and able to work independently as well as part of a team

Willingness to travel occasionally for trade shows and client visits

A genuine passion for hospitality and commitment to delivering excellent customer service

What we offer

Heritage Hotel Cameron Highlands is committed to supporting the professional development and well-being of our team members. We offer competitive remuneration packages including base salary and performance-based incentives. You will benefit from opportunities for career progression within our growing hospitality business, comprehensive training and development programmes to enhance your sales and product knowledge, and familiarisation visits to the hotel and local attractions. We also provide flexible working arrangements where appropriate, health and wellness benefits, and a collaborative work environment that values your contributions and encourages innovation. Our team enjoys the unique advantage of working in Cameron Highlands, one of Malaysia's most desirable destinations, with access to the natural beauty and recreational opportunities the area offers.