QA & Training Lead, Monetization Integrity (Mandarin)

TikTok; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

TikTok is seeking a Quality & Training Team Lead for Monetization Integrity (Mandarin Speaking) to lead a team of QA analysts across regions, shaping the end-to-end QA strategy and improving moderation outcomes. You will define QA standards, calibrate scoring, and partner with Product, Policy, Operations, Training, and WFM to drive performance and scalable quality improvements.

The role requires 5+ years in QA/ Risk governance, a Bachelor’s degree, and strong Mandarin proficiency to support

Qualifications

• Bachelor's degree in Business, Risk, Engineering or related field.
• 5+ years of experience in Risk Governance, Quality Assurance, Operations Management, or related functions, with at least 1 year in a people management or team lead role.
• Proven track record leading and developing QA teams in a high-volume operations or content and advertiser moderation environment.
• Strong expertise in risk governance and detection methodologies, audit sampling, calibration, and quality assurance frameworks.
• Demonstrated experience using data and dashboards to drive quality decision-making and influence stakeholders.
• Experience presenting QA performance and insights to leadership and cross-functional partners.
• High proficiency in Mandarin is required as this role covers Mandarin-speaking markets.

Responsibilities

• Lead QA team leadership, coach and develop QA analysts and specialists.
• Set clear performance goals, conduct regular 1:1s, performance reviews, and career development planning.
• Manage capacity, workload allocation, and shift coverage to ensure consistent quality across regions.
• Own end-to-end QA strategy for moderation outcomes, including audit sampling, calibration, and quality scoring methodologies.
• Define and maintain QA standards, rubrics, and SOPs aligned with policy and business requirements.
• Drive consistency and accuracy of QA evaluations across markets and vendor sites.
• Build and maintain QA dashboards, scorecards, and reporting cadences for leadership visibility.
• Analyze defect trends, error patterns, and root causes to identify systemic quality gaps.
• Translate insights into actionable improvement plans and influence prioritization decisions.
• Partner with Product, Policy, Operations, Training, and WFM teams to drive quality improvements and close feedback loops.
• Align regional and global stakeholders on consistent QA execution and shared quality KPIs.
• Lead RCA and CAPA initiatives for recurring quality issues; identify automation opportunities to scale QA efficiency.

Skills

Leadership

People management

QA & testing

Data analysis

Mandarin language

Education

Bachelor's degree in Business, Risk, Engineering or related field

Job description

TikTok is seeking a Quality & Training Team Lead for Monetization Integrity (Mandarin Speaking) to lead a team of QA analysts across regions, shaping the end-to-end QA strategy and improving moderation outcomes. You will define QA standards, calibrate scoring, and partner with Product, Policy, Operations, Training, and WFM to drive performance and scalable quality improvements.

The role requires 5+ years in QA/ Risk governance, a Bachelor’s degree, and strong Mandarin proficiency to support