Content Quality & AI Evaluation Specialist

TikTok; Kuala Lumpur; On-site; MYR 56,000 - 100,000; Full time

Job summary

TikTok seeks a Content Quality and Evaluation Specialist - Spanish to lead QA and evaluation activities for Safety Model Operations. The role focuses on ensuring accurate labeling, monitoring KPIs, and driving process improvements across regions.

The ideal candidate brings experience in internet Trust & Safety, strong analytical skills, and fluency in English and Spanish to communicate with the local team daily and support cross-border collaboration.

Qualifications

• Experience in internet Trust & Safety, QA, AI data evaluation, or policy operations.
• Proven ability to navigate complex business scenarios to identify root causes and deliver solutions.
• Professional working proficiency in English.
• Spanish proficiency is mandatory for daily liaison with the local team.

Responsibilities

• Conduct detailed reviews and RCA's to ensure labeling accuracy and consistency.
• Monitor quality performance and KPIs for projects.
• Identify trends, risks, and gaps in processes or guidelines.
• Provide structured feedback to the Central Project Team for improvement.
• Support optimization of workflows, tools, and evaluation methodologies.
• Improve model performance of AI models.

Skills

QA & data eval

Trust & Safety

Spanish proficiency

English communication

Root cause analysis

Job description

TikTok seeks a Content Quality and Evaluation Specialist - Spanish to lead QA and evaluation activities for Safety Model Operations. The role focuses on ensuring accurate labeling, monitoring KPIs, and driving process improvements across regions.

The ideal candidate brings experience in internet Trust & Safety, strong analytical skills, and fluency in English and Spanish to communicate with the local team daily and support cross-border collaboration.