Content Quality Specialist Vietnam — Trust & Safety

TikTok Inc.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

TikTok is seeking a skilled QA & Policy Operations professional to join the Safety Model Operations team. You will help build and optimize automated safety models and lead quality assurance across projects, ensuring labeling accuracy and cross-region consistency.

You will perform deep-dive analyses of high-risk cases, translate complex policies into SOPs, and drive the content safety data closed-loop with global teams. Vietnamese proficiency is required for daily liaison with the local team.

Qualifications

• Experience in internet Trust & Safety, QA, AI data evaluation, or policy operations.
• Strong logical reasoning and synthesis skills.
• Proficiency in English; excellent written and verbal communication.
• Vietnamese proficiency required for daily liaison with local team in Vietnamese market.
• Ability to work in a fast-paced, cross-border environment.

Responsibilities

• Construct and iterate core Golden Sets for the content safety ecosystem.
• Analyze high-risk safety cases and translate macro policies into SOPs and operational guidelines.
• Collaborate with Operations, Algorithm, Product and global teams to identify system vulnerabilities and improve review quality.
• Establish universal QA methodologies and track data metrics to improve data accuracy and efficiency.

Skills

QA

Trust & Safety

AI data eval

Policy operations

Job description

TikTok is seeking a skilled QA & Policy Operations professional to join the Safety Model Operations team. You will help build and optimize automated safety models and lead quality assurance across projects, ensuring labeling accuracy and cross-region consistency.

You will perform deep-dive analyses of high-risk cases, translate complex policies into SOPs, and drive the content safety data closed-loop with global teams. Vietnamese proficiency is required for daily liaison with the local team.