Community Manager (Estate Operations)

Exal Malaysia Sdn Bhd; Sarawak; In loco; MYR 56.000 - 100.000; Tempo pieno

Descrizione del lavoro

Exal Group in Sarawak is seeking a Community Manager to lead the estate operations and community team, ensuring service quality and efficient operations.

You will manage resident inquiries, coordinate vendors and implement SOPs to raise estate standards and resident satisfaction.

Competenze

• Degree in Property Management, Business Administration, Hospitality, Facilities Management or related field is an advantage.
• Preferably 5–8 years of experience in property management, hospitality, facilities management or service operations.
• At least 2–3 years of team leadership experience preferred.
• Strong planning, people management and problem-solving skills.
• Confident in managing multiple operational functions and service providers.
• Able to handle challenging situations with professionalism and sound judgement.
• Hands-on, organised and committed to seeing things through.
• We're looking for a people-focused leader who can bring structure to operations, develop capable teams and create a community residents are proud to call home.

Mansioni

• Oversee daily estate operations, including security, cleanliness, landscaping, common facilities and maintenance.
• Lead, coach and manage the Community Team to ensure service quality, accountability and operational efficiency.
• Manage resident enquiries, complaints, defect-related coordination and escalations to ensure timely resolution.
• Develop and implement operational plans, SOPs and service standards to improve estate management.
• Coordinate property management partners, contractors and service providers to ensure quality and timely delivery.
• Plan and implement community engagement activities to strengthen resident relationships and participation.
• Monitor operational budgets, maintenance expenditure, service performance and relevant KPIs.
• Identify recurring operational issues, analyse root causes and implement practical improvements.
• Prepare management reports, track outstanding matters and ensure timely follow-through.
• Work closely with the Community Director to translate business priorities into actionable plans and measurable outcomes.

Conoscenze

People leadership

Planning

Problem-solving

Operations management

Budget management

Formazione

Degree in Property Management

Descrizione del lavoro

At SÓL Estate, we believe a great place to live goes beyond beautiful homes. It's about well-maintained surroundings, thoughtful services, meaningful connections and a community residents are proud to call home.

We're looking for a Community Manager who can bring this vision to life.

If you're someone who enjoys leading people, solving operational challenges and turning ideas into action, this could be your next opportunity.

Job Responsibilities

Oversee daily estate operations, including security, cleanliness, landscaping, common facilities and maintenance.

Lead, coach and manage the Community Team to ensure service quality, accountability and operational efficiency.

Manage resident enquiries, complaints, defect-related coordination and escalations to ensure timely resolution.

Develop and implement operational plans, SOPs and service standards to improve estate management.

Coordinate property management partners, contractors and service providers to ensure quality and timely delivery.

Plan and implement community engagement activities to strengthen resident relationships and participation.

Monitor operational budgets, maintenance expenditure, service performance and relevant KPIs.

Identify recurring operational issues, analyse root causes and implement practical improvements.

Prepare management reports, track outstanding matters and ensure timely follow-through.

Work closely with the Community Director to translate business priorities into actionable plans and measurable outcomes.

Requirements

Degree in Property Management, Business Administration, Hospitality, Facilities Management or related field is an advantage.

Preferably 5–8 years of experience in property management, hospitality, facilities management or service operations.

At least 2–3 years of team leadership experience preferred.

Strong planning, people management and problem-solving skills.

Confident in managing multiple operational functions and service providers.

Able to handle challenging situations with professionalism and sound judgement.

Hands-on, organised and committed to seeing things through.

We're looking for a people-focused leader who can bring structure to operations, develop capable teams and create a community residents are proud to call home.

Exal Group is a property developer and project delivery company based in Perth and Kuching, bringing together experience of over 25 years in real estate, property investment, engineering and project management.

Exal Group is a property developer and project delivery company based in Perth and Kuching, bringing together experience of over 25 years in real estate, property investment, engineering and project management.

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