Operations Manager (Silver Generation Living and Experiences)

SDPL PROPERTY MANAGEMENT SDN. BHD.; Johor Bahru; On-site; MYR 60,000 - 120,000; Full time

Job summary

SDPL PROPERTY MANAGEMENT SDN. BHD. is launching an on-site Operations Manager role for a Silver Generation Living community in Johor Bahru.

You will lead the initial trial phase, managing residents, trial stays, and daily activities while coordinating trusted vendors and maintaining a safe, functional property. The role evolves from hands-on execution to strategic oversight as the concept scales, with responsibilities spanning budget control and compliance with health, safety, and accessibility

Qualifications

• Degree in related field or equivalent practical experience.
• 3–6 years in hospitality, senior living, property operations, or community operations.
• Experience with start-up or pilot phases.
• Proven ability to manage residents and vendors.

Responsibilities

• Personally manage daily on-site operations during the initial phase.
• Coordinate outsourced vendors and contractors (housekeeping, cleaning, repairs) for safety and upkeep.
• Manage trial stay program and host a welcoming calendar of social, wellness, and daily activities for residents.
• Transition from individual execution to strategic oversight as the concept scales.
• Manage operational budgets and track metrics, ensuring compliance with health, safety, and accessibility standards.

Skills

Hospitality management

Vendor oversight

People management

Organisational skills

Interpersonal skills

Problem-solving

Emotional intelligence

Startup mindset

On-site readiness

Education

Degree in Hospitality Management / Facilities Management / Gerontology / Business Administration (or equivalent)

Job description

Operations Manager (Silver Generation Living and Experiences)

We are launching a new community tailored for the silver generation and active retirement lifestyle. We are seeking a hands‑on, entrepreneurial Operations Manager to lead our initial trial phase from the ground up, and later transition into building and scaling a dedicated team. In this role, you will wear many hats—managing resident relations, trial stays, and community activities, while overseeing property maintenance through trusted outsourced vendors.

Key responsibilities

Personally manage daily on‑site operations during the initial phase and setting up basic management tools

Coordinate outsourced vendors and contractors (housekeeping, cleaning, repairs) to ensure the property remains safe, clean, and fully functional

Manage trial stay program, plan and host a welcoming calendar of social, wellness, and daily activities for residents

Transition from individual execution to strategic oversight as the concept grows

Manage operational budgets, track trial‑to‑residency metrics, and ensure compliance with health, safety, and accessibility standards

About you

Degree in Hospitality Management, Facilities Management, Gerontology, Business Administration, or equivalent practical experience

3 to 6 years in hospitality, senior living, property management, or community operations, ideally with exposure to start‑up or pilot phases

Proven background combining resident‑facing hospitality/community management with back‑office administration and vendor oversight

Strong organisational and interpersonal skills

Familiarity with managing properties

Solid problem‑solving abilities

High emotional intelligence and patience

Genuine affinity for the silver generation

Energetic startup attitude

Willing and able to work on‑site in Johor Bahru