Strata Manager

ASW; Kuala Lumpur; Hybrid; MYR 72,000 - 108,000; Full time

Benefits offered by this job

Hybrid work arrangement

Weekly onsite in Kuala Lumpur

Job summary

ASW is a growing property management business specialising in strata and building management, dedicated to delivering quality service and building lasting relationships with owners, residents and stakeholders.

Take the next step in your strata management career by supporting day-to-day operations, stakeholder engagement and compliance within a collaborative team. This role offers growth across property operations and financial administration, with a hybrid setup in Kuala Lumpur.

Qualifications

• 4–6 years working experience in strata/property management.
• Proficient English (written and spoken).
• Good financial acumen; understanding of maintenance.

Responsibilities

• Support day-to-day management of a strata property portfolio with the Team Leader.
• Build relationships with owners, residents, committees and service providers.
• Coordinate maintenance requests and liaise with facilities teams for timely resolution.
• Assist with meeting agendas, minutes, and follow-up on actions.
• Handle enquiries and escalations, ensuring compliance with strata legislation.
• Assist with budgets, invoices, insurance renewals and records across systems.

Skills

English proficiency

Strata/property management experience

Job description

Join a growing property management business specialising in strata and building management, with a strong focus on delivering quality service and building lasting relationships with owners, residents and stakeholders. Be part of a collaborative team committed to professional excellence and continuous improvement.

The Opportunity

Take the next step in your strata management career by supporting the day-to-day management of a diverse property portfolio while building strong relationships with owners, residents and committees. This role offers the opportunity to develop your expertise across property operations, stakeholder engagement and strata compliance within a supportive, collaborative team.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training

Staff Testimonial

“Working in Accounts Receivable here has been a really positive experience. Most importantly, I feel trusted in my role and proud to be part of an organization that values teamwork, accountability, and professional growth.” - Accounts Receivable, ASW Philippines.

What You’ll Do

• Support the day-to-day management of a strata property portfolio, working closely with the Team Leader and Senior Strata Manager to ensure smooth operations.
• Build and maintain strong relationships with owners, residents, Executive Committees, building managers and external service providers.
• Coordinate maintenance requests, follow up outstanding issues and liaise with facilities and maintenance teams to ensure timely resolution.
• Assist with preparing meeting agendas, documentation and minutes, coordinating meetings, and monitoring action items through to completion.
• Manage stakeholder enquiries, complaints and escalations professionally, ensuring compliance with relevant strata legislation, policies and procedures.
• Support financial and administrative activities, including reviewing invoices, coordinating insurance renewals and claims, assisting with budgets, and maintaining accurate records across relevant systems

Key Criteria

• Must possess at least 4-6 years working experience in the relevant field
• Proficient in English both written and spoken.
• Good financial acumen AND/OR good understanding of maintenance and facilities would be desirable
• Familiar and demonstrate an intermediate understanding of financial information including Balance Sheets, Income Statements, and budgets
• Ensuring fluid communications including running strata meetings, sending any important announcements, etc
• Possess a thorough understanding of all regulations governing related to strata management
• Strong in building working relationships with the building manager, facility manager, maintenance team, residents, agents, tenants and general public

Work setup

• Kuala Lumpur (Mid Valley City) : Australian hours (6am till 3pm - Malaysia local time) with a hybrid setup, once a week work onsite.