Collection Analyst (Fresh Graduate)

HP; Kuala Lumpur; On-site; MYR 42,000 - 68,000; Full time

Job summary

HP in Malaysia is seeking a Finance professional to analyze customers' financial condition using credit scores, determine credit limits, and assess risk. The role also reviews fraud detection outputs and supports chargeback management and negotiations to facilitate purchases beyond limits.

With 0–2 years in collections, credit, banking or related fields, you will contribute to delinquency analysis, payment dispute resolution, and data-driven projects while maintaining stakeholder relationships

Qualifications

• Degree in business, economics, finance or related discipline.
• 0–2 years of work experience in collections, credit, banking or related field.
• Demonstrated competence in data analysis and financial concepts.

Responsibilities

• Analyzes customers' financial condition based on credit scores to determine credit limit and risk rating.
• Analyzes outputs from fraud detection systems and advises on potential investigations.
• Engages with credit card companies to manage credit chargebacks efficiently.
• Participates in negotiations on initial payments with customers and sales, facilitating purchases beyond limits.
• Conducts analysis of delinquencies and determines communication methods to facilitate payments.
• Resolves disputes on overdue payments, negotiating for timely settlement.
• Identifies non-payment trends and collaborates with internal partners to resolve issues.
• Supports priority projects with data analysis and regular updates to stakeholders.
• Maintains relationships and shares information via standardized reports.

Skills

Credit Analysis

Data Analysis

SQL

Risk Management

Finance

Economics

Education

Bachelor's degree in Business Administration, Economics, Finance

Tools

Excel

SQL

Job description

Description -

Job Summary

This role is responsible for analyzing customers' financial condition using credit scores to determine credit limits and risk ratings, while also analyzing fraud detection outputs and advising on investigations. The role engages with credit card companies for chargeback management and participates in negotiations for initial payments, facilitating purchases beyond credit limits. The role conducts delinquency analysis, resolves payment disputes, identifies non-payment trends, and contributes to projects through research and data analysis, supporting priority initiatives and maintaining stakeholder relationships.

Responsibilities

• Analyzes customers' financial condition based on credit scores to determine credit limit and risk rating.
• Analyzes outputs from fraud detection systems and advises on potential investigations.
• Engages with credit card companies to manage credit chargebacks efficiently.
• Participates in negotiations on initial payments with customers and organization's sales personnel, facilitating purchases beyond credit limits.
• Conducts analysis and research into delinquencies in customers' receivables accounts, determining appropriate communication methods for facilitating payments.
• Resolves disputes concerning customer payments on overdue accounts, skillfully negotiating, and ensuring timely payments.
• Identifies non-payment trends and collaborates with internal partners to resolve issues.
• Applies foundational principles and contributes proactively to projects through research and data analysis support, providing regular updates on accomplishments and impediments.
• Supports priority projects with direction, maintaining relationships with internal stakeholders and sharing information via standardized reports.

Education & Experience Recommended

• A minimum of Degree in Business Administration, Economics, Finance, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 0-2 years of work experience, preferably in collection, credit, banking, or a related field

Preferred Certifications

• Certified Accounts Payable Professional (CAPP)
• Certified Professional in Credit and Collections (CPCC)

Knowledge & Skills

• Accounting
• Auditing
• Credit Analysis
• Credit Risk
• Credit Risk Management
• Data Analysis
• Due Diligence
• Economics
• Finance
• Financial Analysis
• Financial Services
• Financial Statements
• Loans
• Marketing
• Portfolio Management
• Risk Analysis
• Risk Appetite
• Risk Management
• SQL (Programming Language)
• Underwriting

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.

Complexity

• Learns to apply basic theories and concepts to work tasks.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job

Finance

Schedule

Full time

Shift

No Shift premium (Malaysia)

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested.

The information obtained will be kept in strict confidence.

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"