Customer Account Specialist

Hewlett Packard Enterprise Development LP; Kuala Lumpur; Hybrid; MYR 33,000 - 58,000; Full time

Benefits offered by this job

Health & Wellbeing

Personal & Professional Development

Unconditional Inclusion

Job summary

Hewlett Packard Enterprise is seeking a Customer Account Specialist in Kuala Lumpur for a graduate-entry role with a hybrid work arrangement, requiring about 2 days per week in the office. The position focuses on customer experience, accounts receivable, and collaboration with internal teams to grow skills in finance and customer operations.

Launch your career with structured training and practical exposure, gaining experience in payment processes, collections, and stakeholder communications

Qualifications

• Good written and spoken English communication skills.
• Good written and spoken Chinese communication skills (preferred).
• A positive attitude and a willingness to learn, grow, and take on new challenges.
• Basic knowledge of finance or accounting principles will be helpful.
• Proficiency in Excel would be an added advantage.

Responsibilities

• Gain hands-on experience in customer payment processes and learn how to work with key customer contacts.
• Support the management of healthy accounts receivable balances for assigned customers.
• Build attention to detail by accurately recording customer interactions and account activities in the system.
• Develop practical exposure to collections and delinquency management while helping the team achieve AR targets.

Skills

English communication

Chinese communication

Positive attitude

Finance basics

Excel

Tools

Excel

Job description

Customer Account Specialist

Customer Account Specialist This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

CAS – Customer Account Specialist (Graduates)

About the Role Kick-Start Your Career with Confidence Begin your professional journey in a customer-facing role where you will receive structured training, practical exposure, and the support you need to grow with confidence. Build Meaningful Customer Relationships Create a positive and professional customer experience in every interaction. Build confidence in communicating with customers through email, phone, and HPEFS customer portals. Develop strong working relationships with customers and internal stakeholders across the business.

Key Responsibilities

Customer Experience and Account Support

Gain hands-on experience in customer payment processes and learn how to work with key customer contacts. Support the management of healthy accounts receivable balances for assigned customers. Build attention to detail by accurately recording customer interactions and account activities in the system.

Collections and Accounts Receivable Management

Develop practical exposure to collections and delinquency management while helping the team achieve AR targets across billed and due, 31+, 91+, and 181+ ageing buckets. Participate in AR review meetings and month-end forecasting activities to understand how finance operations work in practice. Learn to process payment allocations accurately in line with company policies and standards.

Teamwork and Collaboration

Work closely with team members and managers in a supportive environment to resolve customer and account issues. Learn how to manage escalations, disputes, and non-responsive cases effectively and professionally. Share ideas and contribute to customer-focused projects and continuous improvement initiatives. Build confidence in working with both internal and external stakeholders. Strengthen your judgment, ownership, and follow-up skills while learning established internal processes.

What You Will Gain

• Hands-on training, practical mentorship, and real-world business exposure from day one.
• The opportunity to build a strong foundation in finance, accounting, and customer operations.
• Development of valuable workplace skills including communication, collaboration, negotiation, and problem-solving.
• A great starting point for long-term career growth and future progression opportunities.

Who We Are Looking For

• Good written and spoken English communication skills.
• Good written and spoken Chinese communication skills. (preferred)
• A positive attitude and a willingness to learn, grow, and take on new challenges.
• Basic knowledge of finance or accounting principles will be helpful.
• Proficiency in Excel would be an added advantage.

Accessibility

Accessibility HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let’s Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #malaysia #hpefs

Job: Services Job Level: Entry

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Equal Opportunity Employer (EEO)

Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

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Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.