Customer Account Specialist (Korean Speaking)

Hewlett Packard Enterprise; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Benefits offered by this job

Health & Wellbeing benefits

Personal & Professional Development

Unconditional Inclusion

Job summary

Hewlett Packard Enterprise in Malaysia seeks a Customer Account Specialist (Korean Speaking) to join a hybrid team, working on average 2 days per week from an HPE office in Kuala Lumpur. The role focuses on delivering exceptional customer experience across lifecycle processes and handling service requests through multiple channels.

The successful candidate will communicate effectively in English and Korean, build strong customer relationships, and contribute to projects and solutions with

Qualifications

• Minimum 2 years of customer-facing / support experience.
• Fluent in English and Korean (written and spoken).

Responsibilities

• Deliver customer experience within the lifecycle processes.
• Handle service requests from customers through various channels (email, phone, post, customer portal).
• Build and maintain strong internal and external customer relationships including higher management within customers’ organization.
• Demonstrate understanding of customer infrastructure, processes, and key customer contacts.
• Collaborate and engage with team members providing input for customer projects/solutions.
• Operate with independent judgment within defined practices and procedures to determine appropriate action.

Skills

Korean language

Customer service

English proficiency

Job description

Customer Account Specialist (Korean Speaking)

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

About Us

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.

Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description

• Deliver customer experience within the lifecycle processes.
• Service requests of customers through different access channels (email, phone, post, customer portal).
• Build and maintain strong internal and external customer relationships including higher management within customers’ organization.
• Demonstrate understanding of customer infrastructure, processes, and key customer contacts.
• Support Total Customer Experience Collection & Delinquency Management.
• Prepare monthly collection strategies and establish action plan to meet/exceed metrics.
• Report progress during AR review meetings and effectively forecast month-end metric results.
• Manage collection balances per Customer Target Open A/R > 30, 60, 90, 180 days.
• Ensure Cash Allocation & Suspense management are managed timely and accordingly to policies and procedures.
• Target aged suspense over 91+ to be minimal.
• Document all collection activities in required applications.
• Communicate/escalate internally any customer changes quickly, consistently and effectively.
• Collaborate and engage with team members providing valuable input for customer projects/solutions.
• May act as a team or project leader validating deliverables and team decision making processes.
• Works on problems / projects of moderately complex scope.
• Exercises independent judgment within defined practices and procedures to determine appropriate action.
• Provides guidance and leadership to all colleagues.
• Proficient and compliant to internal processes and policies.
• Demonstrate sound judgment, prompt follow-up, and timely escalations.
• Escalate disputes and non-responsiveness effectively and timely.
• Proactive interaction and collaboration with various internal and external stakeholders.
• Strong communication and negotiation skills.
• A good command of English in writing and speaking.
• A good command of Korean in writing and speaking is mandatory for this role.
• Basic knowledge about finance and accounting will be an advantage to have.

Qualifications

• Typically, with minimal 2 years related experience in customer facing / support environment.

What We Can Offer You

• Health & Wellbeing – We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development – We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion – We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities.

If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Equal Employment Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I‑9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees.

Disclosure of Sensitive Personal Data: Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.

Company Overview

Hewlett Packard Enterprise Technology innovation that fosters business transformation.

We Are In the Acceleration Business We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives. Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.

Standards of Business Conduct (SBC) The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.

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