Customer Account Specialist (Mandarin Speaking)

Hewlett Packard Enterprise; Kuala Lumpur; Sur place; MYR 36 000 - 60 000; Plein temps

Avantages offerts par ce poste

Hybrid work (2 days in office)

Structured training program

Résumé du poste

Hewlett Packard Enterprise Development LP in Malaysia is seeking a Mandarin-speaking Customer Account Specialist. This entry-level role offers hybrid work with an average of two days per week in an HPE office, and a structured training program to build foundations in finance, accounting, and customer operations.

You will gain hands-on experience with customer payments, AR management, and collaboration with internal teams to deliver a positive customer experience.

Qualifications

• Proficiency in English and Chinese (Mandarin) required.
• Basic knowledge of finance or accounting helpful.
• Proficiency in Excel is advantageous for reporting and AR tasks.

Responsabilités

• Support customer payment processes and manage key customer contacts.
• Help maintain healthy accounts receivable balances for assigned customers.
• Record customer interactions and account activities accurately in the system.

Connaissances

Chinese (Mandarin)

English

Excel

Outils

Excel

Description du poste

Customer Account Specialist (Mandarin Speaking)

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description: CAS – Customer Account Specialist (Graduates)

About the Role

Kick-Start Your Career with Confidence Begin your professional journey in a customer-facing role where you will receive structured training, practical exposure, and the support you need to grow with confidence. Build Meaningful Customer Relationships Create a positive and professional customer experience in every interaction. Build confidence in communicating with customers through email, phone, and HPEFS customer portals. Develop strong working relationships with customers and internal stakeholders across the business.

Key Responsibilities

Customer Experience and Account Support

• Gain hands-on experience in customer payment processes and learn how to work with key customer contacts.
• Support the management of healthy accounts receivable balances for assigned customers.
• Build attention to detail by accurately recording customer interactions and account activities in the system.

Collections and Accounts Receivable Management

• Develop practical exposure to collections and delinquency management while helping the team achieve AR targets across billed and due, 31+, 91+, and 181+ ageing buckets.
• Participate in AR review meetings and month-end forecasting activities to understand how finance operations work in practice.
• Learn to process payment allocations accurately in line with company policies and standards.

Teamwork and Collaboration

• Work closely with team members and managers in a supportive environment to resolve customer and account issues.
• Learn how to manage escalations, disputes, and non-responsive cases effectively and professionally.
• Share ideas and contribute to customer-focused projects and continuous improvement initiatives.
• Build confidence in working with both internal and external stakeholders.
• Strengthen your judgment, ownership, and follow-up skills while learning established internal processes.

What You Will Gain

• Hands-on training, practical mentorship, and real-world business exposure from day one.
• The opportunity to build a strong foundation in finance, accounting, and customer operations.
• Development of valuable workplace skills including communication, collaboration, negotiation, and problem-solving.
• A great starting point for long-term career growth and future progression opportunities.

Who We Are Looking For

• Good written and spoken English communication skills.
• Good written and spoken Chinese communication skills is mandatory for this role.
• A positive attitude and a willingness to learn, grow, and take on new challenges.
• Basic knowledge of finance or accounting principles will be helpful.
• Proficiency in Excel would be an added advantage.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Accessibility HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let’s Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #malaysia #hpefs

Job: Services Job Level: Entry

We Are In the Acceleration Business

We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets, and lives. Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

We are one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Equal Opportunity Employer (EEO)

The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors. Read more about how we win the right way.

HPE is an equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law. If you’d like more information about your EEO right as an applicant under the law, please click here: Know Your Rights.

Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement E-Verify (US & PR only) HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information click here.

Accessibility HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Disclosure of Sensitive Personal Data Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.