Collection Analyst

Hewlett Packard Enterprise; Kuala Lumpur; On-site; MYR 48,000 - 75,000; Full time

Job summary

Hewlett Packard Enterprise in Kuala Lumpur, Malaysia, seeks a Finance analyst to assess customers' credit risk, analyze fraud outputs, and support collections and negotiations with clients. The role emphasizes data-driven decisions and collaboration with sales and internal teams.

Preferred education includes a business/finance-related degree with 0–2 years’ relevant experience in credit, banking, or collections, and familiarity with SQL, auditing, and risk management practices.

Qualifications

• Degree in business, economics, or finance or related field.
• 0–2 years of experience in collection, credit, banking, or related field.

Responsibilities

• Analyze customers’ financial condition based on credit scores to determine credit limit and risk rating.
• Analyze outputs from fraud detection systems and advise on investigations.
• Engage with credit card companies to manage chargebacks efficiently.
• Negotiate initial payments with customers and sales to facilitate purchases beyond limits.
• Analyze delinquencies in receivables and determine communication methods to collect payments.
• Resolve payment disputes and negotiate to ensure timely payments.
• Identify non-payment trends and collaborate with internal partners to resolve issues.
• Support priority projects with data analysis and regular updates on progress.

Skills

Credit Analysis

Credit Risk

Data Analysis

SQL

Financial Analysis

Underwriting

Economics

Finance

Risk Management

Auditing

Accounting

Portfolio Management

Loans

Marketing

Risk Analysis

Risk Appetite

Excel

Education

Bachelor's degree in Business, Economics or Finance

Tools

Excel

Job description

Job Summary

This role is responsible for analyzing customers' financial condition using credit scores to determine credit limits and risk ratings, while also analyzing fraud detection outputs and advising on investigations. The role engages with credit card companies for chargeback management and participates in negotiations for initial payments, facilitating purchases beyond credit limits. The role conducts delinquency analysis, resolves payment disputes, identifies non-payment trends, and contributes to projects through research and data analysis, supporting priority initiatives and maintaining stakeholder relationships.

Responsibilities

• An analyses customers’ financial condition based on credit scores to determine credit limit and risk rating.
• Analyzes outputs from fraud detection systems and advises on potential investigations.
• Engages with credit card companies to manage credit chargebacks efficiently.
• Participates in negotiations on initial payments with customers and organization’s sales personnel, facilitating purchases beyond credit limits.
• Conducts analysis and research into delinquencies in customers' receivables accounts, determining appropriate communication methods for facilitating payments.
• Resolves disputes concerning customer payments on overdue accounts, skillfully negotiating, and ensuring timely payments.
• Identifies non-payment trends and collaborates with internal partners to resolve issues.
• Applies foundational principles and contributes proactively to projects through research and data analysis support, providing regular updates on accomplishments and impediments.
• Supports priority projects with direction, maintaining relationships with internal stakeholders and sharing information via standardized reports.

Education & Experience Recommended

• A minimum of Degree in Business Administration, Economics, Finance, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 0-2 years of work experience, preferably in collection, credit, banking, or a related field

Preferred Certifications

• Certified Accounts Payable Professional (CAPP)
• Certified Professional in Credit and Collections (CPCC)

Knowledge & Skills

• Accounting
• Auditing
• Credit Analysis
• Credit Risk
• Credit Risk Management
• Data Analysis
• Due Diligence
• Economics
• Finance
• Financial Analysis
• Financial Services
• Financial Statements
• Loans
• Marketing
• Portfolio Management
• Risk Analysis
• Risk Appetite
• Risk Management
• SQL (Programming Language)
• Underwriting

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.

Complexity

Learns to apply basic theories and concepts to work tasks.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job

Finance

Schedule

Full time

Shift

No Shift premium (Malaysia)

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal