Collection Analyst

HP Inc Poland; Kuala Lumpur; On-site; MYR 47,000 - 74,000; Full time

Job summary

HP, Inc. in Malaysia is seeking a Collection Analyst to evaluate customers' financial condition using credit scores, determine credit limits, and assess risk levels. The role also reviews fraud analysis outputs and supports chargeback management with credit card partners.

The ideal candidate has a degree in business/economics/finance and up to two years in collections or related fields, with strong data analysis and negotiation abilities.

Qualifications

• Degree in Business Administration, Economics, Finance, or related discipline or commensurate experience.
• 0–2 years of work experience, preferably in collection, credit, banking, or related field.

Responsibilities

• Analyses customers’ financial condition based on credit scores to determine credit limit and risk rating.
• Analyzes outputs from fraud detection systems and advises on potential investigations.
• Engages with credit card companies to manage credit chargebacks efficiently.
• Participates in negotiations on initial payments with customers and sales personnel to facilitate purchases beyond credit limits.
• Conducts analysis of delinquencies and determines appropriate communication methods for payment facilitation.
• Resolves disputes concerning overdue payments and negotiates to ensure timely payments.

Skills

Credit Analysis

SQL

Data Analysis

Risk Management

Education

Degree in Business Administration / Economics / Finance

Tools

SQL (Programming Language)

Job description

Collection Analyst Description - Job Summary

This role is responsible for analyzing customers' financial condition using credit scores to determine credit limits and risk ratings, while also analyzing fraud detection outputs and advising on investigations. The role engages with credit card companies for chargeback management and participates in negotiations for initial payments, facilitating purchases beyond credit limits. The role conducts delinquency analysis, resolves payment disputes, identifies non-payment trends, and contributes to projects through research and data analysis, supporting priority initiatives and maintaining stakeholder relationships.

Responsibilities

• Analyzes customers’ financial condition based on credit scores to determine credit limit and risk rating.
• Analyzes outputs from fraud detection systems and advises on potential investigations.
• Engages with credit card companies to manage credit chargebacks efficiently.
• Participates in negotiations on initial payments with customers and organization’s sales personnel, facilitating purchases beyond credit limits.
• Conducts analysis and research into delinquencies in customers' receivables accounts, determining appropriate communication methods for facilitating payments.
• Resolves disputes concerning customer payments on overdue accounts, skillfully negotiating, and ensuring timely payments.
• Identifies non-payment trends and collaborates with internal partners to resolve issues.
• Applies foundational principles and contributes proactively to projects through research and data analysis support, providing regular updates on accomplishments and impediments.
• Supports priority projects with direction, maintaining relationships with internal stakeholders and sharing information via standardized reports.

Education & Experience Recommended

• A minimum of Degree in Business Administration, Economics, Finance, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 0-2 years of work experience, preferably in collection, credit, banking, or a related field.

Preferred Certifications

• Certified Accounts Payable Professional (CAPP)
• Certified Professional in Credit and Collections (CPCC)

Knowledge & Skills

• Accounting
• Auditing
• Credit Analysis
• Credit Risk
• Credit Risk Management
• Data Analysis
• Due Diligence
• Economics
• Finance
• Financial Analysis
• Financial Services
• Financial Statements
• Loans
• Marketing
• Portfolio Management
• Risk Analysis
• Risk Appetite
• Risk Management
• SQL (Programming Language)
• Underwriting

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.

Complexity

• Learns to apply basic theories and concepts to work tasks.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job - Finance Schedule - Full time Shift - No Shift premium (Malaysia) Travel - Relocation

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