Cloudsteppers - Part-Time Sales Associate (Paradigm Mall)

Clarks Outlet; Petaling Jaya; On-site; MYR 28,000 - 42,000; Full time

Job summary

Clarks Outlet in Petaling Jaya is seeking a customer-focused Sales Associate to demonstrate products and persuade customers to purchase. You will identify interested customers, explain promotions, and deliver sell-through to meet personal targets.

The role requires basic knowledge of retail operations, good communication in English and Bahasa Malaysia, and the ability to engage general consumers while maintaining store visuals and housekeeping.

Qualifications

• Must have basic knowledge in retail operating environment.
• Retail management and store operation knowledge is helpful.
• Footwear industry familiarity preferred.
• Basic visual merchandising knowledge.

Responsibilities

• Demonstrate and explain products, methods, or services to persuade customers to purchase products.
• Identify interested and qualified customers and provide them with product information.
• Articulate promotions and incentives to educate/persuade customers to consider purchasing products.
• Deliver sell-through to meet personal sales targets.
• Perform up-sell and cross-sell when opportunities arise.
• Ensure records of sale via the point-of-sale system.
• Replenish shelves and adhere to visual merchandising guidelines.
• Maintain cleanliness and housekeeping in the store.

Job description

Job description:

RESPONSIBILITIES:

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and elevate, where necessary

RESULTS:

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

Essential Knowledge:

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Technical Skills:

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to elevate issues, where necessary
• Self-disciplined