Cloudsteppers - Part-Time Sales Associate (Paradigm Mall)

Clarks group; Petaling Jaya; On-site; MYR 20,000 - 31,000; Full time

Job summary

Clarks group in Malaysia is seeking a retail sales associate to demonstrate products, engage customers, and drive sales at the store level. You will identify qualified customers, provide brand information, and deliver excellent service while adhering to merchandising standards.

The role emphasizes maintaining inventory accuracy, replenishing shelves, and upholding store housekeeping and security. Fluency in English and Bahasa Malaysia is expected; Mandarin is a plus.

Qualifications

• Must be educated to SPM level.
• Fluent in English and Bahasa Malaysia; Mandarin a plus.
• Basic knowledge of retail operating environment.
• Experience in footwear retail is preferred.
• Understanding of visual merchandising basics.
• Strong housekeeping and presentation.

Responsibilities

• Demonstrate and explain products to persuade customers to purchase.
• Identify interested customers and provide product information.
• Deliver sell-through to meet personal sales targets.
• Perform up-sell and cross-sell when opportunities arise.
• Maintain shelves and adhere to visual merchandising guidelines.
• Provide excellent service to customers and vendors.
• Stock checks and stock counts as instructed.
• Observe punctuality and grooming standards.
• Ensure store security and report breaches.
• Attend to customer feedback/complaints and escalate.

Skills

Customer service

Fluent English

Team player

Visual merchandising

Retail knowledge

Education

SPM level

Tools

POS system

Microsoft Excel

Office Suite

Job description

Job description:

RESPONSIBILITIES:

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and elevate, where necessary

RESULTS:

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

Essential Knowledge:

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Technical Skills:

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to elevate issues, where necessary
• Self-disciplined