Cloudsteppers - Part-Time Sales Associate (Paradigm Mall)

Clarks; Petaling Jaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

Clarks Malaysia is seeking a retail associate to demonstrate and explain products, identify interested customers, and provide them with brand information to persuade purchases.

You will maintain stock, replenish shelves, execute visual merchandising guidelines, and uphold punctuality and grooming standards while delivering excellent service and meeting personal sales targets.

Qualifications

• SPM level education is required.
• Fluency in English and Bahasa Malaysia; Mandarin would be a plus.
• Basic knowledge of retail operating environment and store operations.
• Understanding of visual merchandising and housekeeping.
• Ability to engage general consumers and maintain brand image.

Responsibilities

• Demonstrate and explain products to persuade customers to purchase.
• Identify interested customers and provide brand information.
• Explain promotions and incentives to educate customers.
• Deliver sell-through to meet personal sales targets.
• Upsell and cross-sell when opportunities arise.
• Maintain records of sales via POS system.
• Replenish shelves and ensure adherence to visual merchandising guidelines.
• Perform housekeeping and keep areas neat.
• Provide excellent service to customers and vendors.
• Perform stock checks and stock counts as instructed.
• Observe punctuality and grooming standards.
• Ensure store security and report breaches.
• Attend to customer feedback/ complaints and escalate as needed.

Skills

Microsoft Office

POS system

Product knowledge

Customer engagement

Communication skills

Self-discipline

Education

SPM level

Tools

POS/Cashier system

Job description

Job description:

RESPONSIBILITIES:

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and elevate, where necessary

RESULTS:

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

Essential Knowledge:

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Technical Skills:

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to elevate issues, where necessary
• Self-disciplined