Cloud Network Security Engineer (L2) — Incident & Fixes

User Experience Researchers Pte Ltd; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

User Experience Researchers Pte Ltd in Kuala Lumpur is seeking a Cloud Network Security Engineer to provide Level 2 operational support for enterprise security services in cloud environments. You will resolve incidents, assist with deployments, and keep networks secure and reliable in a fast-paced setting.

The role requires hands-on networking and security expertise, including cloud networking principles, VPNs, and firewall technologies, with English fluency and strong troubleshooting skills.

Qualifications

• Minimum 2 years of experience in Telecommunications, Networking or Network Security.
• Solid understanding of TCP/IP, IPSec VPN, HTTP/HTTPS, DNS and Firewall technologies.
• Experience with public cloud networking principles, specifically Microsoft Azure and/or Google Cloud Platform.

Responsibilities

• Provide Level 2 support for cloud-based network security services, including Firewalls, Web proxies, application delivery/load balancing, DNS services, and VPN technologies.
• Troubleshoot and resolve incidents and problems related to network security infrastructure and services.
• Work with external vendors and internal stakeholders to meet SLAs and operational standards.
• Implement infrastructure changes following change management processes and documentation standards.
• Ensure all network security solutions comply with defined architecture and operational standards.
• Support operational activities including incident ticket resolution, change implementations, customer query handling, service monitoring and escalation.
• Maintain operational documentation and contribute to continuous service improvements.

Skills

Networking

Network Security

Troubleshooting

Fluent English

Tools

Microsoft Azure

Google Cloud Platform

Fortinet Firewalls

F5 BIG-IP

IPSec VPN

Web Proxy solutions

Job description

User Experience Researchers Pte Ltd in Kuala Lumpur is seeking a Cloud Network Security Engineer to provide Level 2 operational support for enterprise security services in cloud environments. You will resolve incidents, assist with deployments, and keep networks secure and reliable in a fast-paced setting.

The role requires hands-on networking and security expertise, including cloud networking principles, VPNs, and firewall technologies, with English fluency and strong troubleshooting skills.