Senior Cloud MSP Engineer - Incident & DR Expert

NTT Limited; Cyberjaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

NTT Limited is seeking a Cloud Managed Services Engineer (L3) in Cyberjaya, Malaysia. The role involves providing top-tier managed services, ensuring minimal disruptions for clients and managing critical support tasks.

The ideal candidate will have extensive experience in ICT environments, strong ITIL process knowledge, and the ability to manage server platforms. This on-site position offers opportunities to work closely with clients and vendors to enhance service delivery.

Qualifications

• Proven experience in managed services with excellent knowledge of ITIL processes.
• Ability to manage communication across cultures.
• Plan activities in advance and adapt to changing circumstances.

Responsibilities

• Configure, install, test, and manage client infrastructure.
• Conduct necessary checks and apply monitoring tools.
• Investigate third-line support calls and provide technical support.
• Perform monthly reviews of incidents and service requests.

Skills

Extensive experience in ICT organizations

Managed services expertise

ITIL processes knowledge

Windows Server Administration

Linux Server Administration

Virtualization Administration

Server Hardware management

Storage Administration

Vendor collaboration

Strong communication skills

Education

Bachelor's degree in Information Technology/Computing

Job description

NTT Limited is seeking a Cloud Managed Services Engineer (L3) in Cyberjaya, Malaysia. The role involves providing top-tier managed services, ensuring minimal disruptions for clients and managing critical support tasks.

The ideal candidate will have extensive experience in ICT environments, strong ITIL process knowledge, and the ability to manage server platforms. This on-site position offers opportunities to work closely with clients and vendors to enhance service delivery.