Cloud Sales Development Associate: Renewals & Growth

Convergys; Kuala Lumpur; On-site; MYR 45,000 - 89,000; Full time

Job summary

Convergys operates as Concentrix in Kuala Lumpur, seeking an Associate, Sales Development (Cloud) to engage customers and demonstrate the value of offerings. This role focuses on selling renewals/services, managing a high volume of outbound contacts, and aligning with a dedicated team to meet revenue quotas.

You will maintain CRM data, provide accurate forecasts, and work with the Sales Manager to deliver a professional customer experience while addressing objections and upsell opportunities.

Qualifications

• Ability to engage customers and articulate value of products or services.
• Experience with managing a high volume of outbound contacts.
• Forecasting and reporting sales activity on a weekly/monthly/quarterly basis.

Responsibilities

• Sell renewals/services and explore upsell opportunities within a dedicated territory.
• Maintain and update CRM with relevant data and customer interactions.
• Provide accurate weekly/monthly/quarterly sales forecasts and reports.
• Address customer concerns/obstacles to satisfaction or product usage.

Skills

Customer engagement

CRM usage

Territory management

Outbound sales

Tools

CRM software

Job description

Convergys operates as Concentrix in Kuala Lumpur, seeking an Associate, Sales Development (Cloud) to engage customers and demonstrate the value of offerings. This role focuses on selling renewals/services, managing a high volume of outbound contacts, and aligning with a dedicated team to meet revenue quotas.

You will maintain CRM data, provide accurate forecasts, and work with the Sales Manager to deliver a professional customer experience while addressing objections and upsell opportunities.