B2B Cloud Client Success Manager

Randstad Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Randstad Malaysia is seeking a Client Service Representative to manage a portfolio of B2B technology clients across the APAC region. The role focuses on retention, renewals, revenue growth and cross‑selling aligned with client needs.

You will collaborate with Sales, Business Development, and Finance to ensure seamless post‑sales support and customer success, leveraging a data‑driven approach to monitor health and growth opportunities.

Qualifications

• Bachelor's Degree in Business, Marketing, Information Technology, Communications or related discipline.
• 3–5 years in Account Management, Customer Success, Client Services, Renewals or Post-Sales Management.
• Experience in cloud, SaaS, IT services or B2B technology environments preferred.
• Strong stakeholder management and relationship-building skills.
• Data-driven approach to monitoring account performance and growth opportunities.

Responsibilities

• Own and manage the commercial relationship with an assigned portfolio of clients.
• Drive client retention and manage contract/service renewals.
• Identify opportunities for account expansion, cross-selling and upselling technology solutions.
• Build account growth plans aligned with clients' business and technology needs.
• Lead Quarterly Business Reviews (QBRs) with key stakeholders.

Skills

Mandarin

English

Account management

Cross-functional collaboration

Data-driven

Education

Bachelor's Degree

Job description

Randstad Malaysia is seeking a Client Service Representative to manage a portfolio of B2B technology clients across the APAC region. The role focuses on retention, renewals, revenue growth and cross‑selling aligned with client needs.

You will collaborate with Sales, Business Development, and Finance to ensure seamless post‑sales support and customer success, leveraging a data‑driven approach to monitor health and growth opportunities.