Growth-Oriented SaaS Customer Success Manager (SEA)

Omnichat

Kuala Lumpur

On-site

MYR 70,000 - 120,000

Full time

7 days ago

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Job summary

Omnichat in Malaysia is seeking a Customer Success Manager to own a portfolio of SEA accounts from onboarding to renewal. You will drive product adoption, monitor customer health, and lead quarterly business reviews to maximize value.

Collaborating with Sales to identify upsell opportunities, you will manage renewal conversations, maintain CRM health metrics, and support regional expansion with strong communication and analytical skills.

Qualifications

Must have 3+ years in customer success within SaaS/tech.
Excellent communication, presentation and interpersonal skills; English and Chinese preferred.
Strong analytical and problem-solving abilities to address customer needs.
Ability to work independently, manage multiple priorities and meet deadlines.

Responsibilities

Own a portfolio of SEA accounts across the customer lifecycle from onboarding to renewal.
Drive product adoption, customer health monitoring, and quarterly business reviews.
Manage renewal conversations and retention forecasting.
Identify and execute upsell and cross-sell opportunities with Sales.
Act as escalation point for strategic accounts when needed.
Maintain accurate CRM records and health metrics reporting.
Support regional expansion initiatives.