Client Success & Onboarding Specialist

R.L. Polk Malaysia Sdn. Bhd.; Penang; Hybrid; MYR 50.000 - 80.000; Vollzeit

Benefits dieser Stelle

Health benefits

Retirement savings plan

Hybrid work arrangement

Zusammenfassung

Mobility Global is seeking a client relations professional to maintain long-term relationships with clients, manage onboarding, inquiries, and account setup. You will coordinate with cross-functional teams to ensure client satisfaction and timely resolution of issues in a hybrid work environment.

The role emphasizes accurate documentation (Vendor forms, tax documents), invoice portal coordination, and liaison with Finance, Legal, and Compliance.

Qualifikationen

• 2 to 5 years of experience in client relations, account management, or customer service.
• Familiarity with CRM platforms (such as Salesforce)
• Strong problem-solving, quick learner and cross-team collaboration abilities.
• Excellent written and oral communication.
• Ability to work effectively in a team-oriented environment with a strong sense of accountability and ownership.

Aufgaben

• Submit invoice through invoice portal (ARIBA, COUPA, TAULIA and etc) for payment purpose.
• Complete customer vendor form and related information document (Company Certificate, Certificate of Residence and etc) for company profile setup.
• Work across department to fulfill customer and account receivable team request.
• Cooperate with tax team and treasury team for Bank Letter and company tax related documents.
• Notify collectors/finance team on the invoice payment status and remittance advice.
• Handling of customer portal registration for client onboarding for invoice portal submissions & liaise with Legal, Sales or Compliance team for required information's.
• Handling of signatories for customer documents.
• Act as the main liaison for client communications via phone and email.

Jobbeschreibung

Mobility Global is seeking a client relations professional to maintain long-term relationships with clients, manage onboarding, inquiries, and account setup. You will coordinate with cross-functional teams to ensure client satisfaction and timely resolution of issues in a hybrid work environment.

The role emphasizes accurate documentation (Vendor forms, tax documents), invoice portal coordination, and liaison with Finance, Legal, and Compliance.