Specialist, Client Relations Global OTC

Mobility Global; Seberang Perai; Hybrid; MYR 54,000 - 78,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

Retirement savings

Job summary

Mobility Global in Malaysia is seeking a Client Relations specialist to maintain long-term relationships with clients, handle inquiries, and support onboarding and service issue resolution. You will work with multiple departments to ensure smooth communication and account health.

This hybrid role may require flexibility to align with APAC holidays and end-of-month activities. Responsibilities include invoicing, onboarding, cross-team collaboration, and effective client communications.

Qualifications

• 2 to 5 years in client relations, account management or customer service.
• Familiarity with CRM platforms such as Salesforce.
• Strong problem-solving, quick learner and cross-team collaboration abilities.
• Excellent written and oral communication.
• Ability to work in a team with accountability and ownership.
• Work hours 2pm - 11pm.
• Observe APAC public holidays; may require supporting month-ends.

Responsibilities

• Submit invoices through ARIBA, COUPA, TAULIA and others for payment.
• Complete customer/vendor forms and documents for company profile setup.
• Collaborate across departments to fulfill customer and accounts receivable requests.
• Coordinate with tax and treasury for bank letters and tax documents.
• Notify collectors/finance on invoice status and remittance advice.
• Manage client onboarding for invoice portal registrations and liaise with Legal/Sales/Compliance.
• Handle signatories for customer documents.
• Act as the main liaison for client communications via phone and email.

Skills

Client relations

Account management

Customer service

Communication

Teamwork

Problem solving

Tools

Salesforce

Job description

Why Mobility Global?

At Mobility Global, our mission is to provide trusted information that helps billions of people build, sell, and own vehicles with confidence. As we shape the next generation of automotive intelligence through innovation, AI, and industry-leading data, we're creating new opportunities for our customers, our business, and our people.

Why Mobility Global?

At Mobility Global, our mission is to provide trusted information that helps billions of people build, sell, and own vehicles with confidence. As we shape the next generation of automotive intelligence through innovation, AI, and industry-leading data, we're creating new opportunities for our customers, our business, and our people.

Role Summary

The role of client relations maintains long-term, positive connections between a company and its clients and act as the main bridge of communication. The team also ensures high levels of customer satisfaction, handles inquiries, manages onboarding and resolves service issues. They work closely with inter-department teams to maintain mutually beneficial relationships with their clients.

Key Responsibilities

• Submit invoice through invoice portal (ARIBA, COUPA, TAULIA and etc) for payment purpose
• Complete customer vendor form and related information document (Company Certificate, Certificate of Residence and etc) for company profile setup
• Work across department to fulfill customer and account receivable team request
• Cooperate with tax team and treasury team for Bank Letter and company tax related documents
• Notify collectors/finance team on the invoice payment status and remittance advice
• Handling of customer portal registration for client onboarding for invoice portal submissions & liaise with Legal, Sales or Compliance team for required information’s.
• Handling of signatories for customer documents
• Act as the main liaison for client communications via phone and email.

Required Qualifications

• 2 to 5 years of experience in client relations, account management, or customer service.
• Familiarity with CRM platforms (such as Salesforce and etc)
• Strong problem-solving, quick learner and cross-team collaboration abilities.
• Excellent written and oral communication.
• Ability to work effectively in a team-oriented environment with a strong sense of accountability and ownership.
• Work hours 2pm -11pm
• Observe APAC Public Holidays however might require supporting on month-ends

This is a hybrid role with in-office expectations determined by location and subject to change based on evolving business needs.

What’s In It For You

• Competitive compensation package, including base salary and incentive opportunities where applicable.
• Comprehensive health and wellness benefits for employees and eligible dependents.
• Retirement savings programs, including company matching contributions where available.

Equal Opportunity Employer

Mobility Global is proud to be an Equal Opportunity Employer. We value diverse perspectives and are committed to fostering an inclusive workplace where everyone is respected, supported, and empowered to succeed. We provide reasonable accommodations throughout the hiring process and employment for qualified individuals with disabilities.