Specialist, Client Relations Global OTC

R.L. Polk Malaysia Sdn. Bhd.; Penang; Hybrid; MYR 50,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Retirement savings plan

Hybrid work arrangement

Job summary

Mobility Global is seeking a client relations professional to maintain long-term relationships with clients, manage onboarding, inquiries, and account setup. You will coordinate with cross-functional teams to ensure client satisfaction and timely resolution of issues in a hybrid work environment.

The role emphasizes accurate documentation (Vendor forms, tax documents), invoice portal coordination, and liaison with Finance, Legal, and Compliance.

Qualifications

• 2 to 5 years of experience in client relations, account management, or customer service.
• Familiarity with CRM platforms (such as Salesforce)
• Strong problem-solving, quick learner and cross-team collaboration abilities.
• Excellent written and oral communication.
• Ability to work effectively in a team-oriented environment with a strong sense of accountability and ownership.

Responsibilities

• Submit invoice through invoice portal (ARIBA, COUPA, TAULIA and etc) for payment purpose.
• Complete customer vendor form and related information document (Company Certificate, Certificate of Residence and etc) for company profile setup.
• Work across department to fulfill customer and account receivable team request.
• Cooperate with tax team and treasury team for Bank Letter and company tax related documents.
• Notify collectors/finance team on the invoice payment status and remittance advice.
• Handling of customer portal registration for client onboarding for invoice portal submissions & liaise with Legal, Sales or Compliance team for required information's.
• Handling of signatories for customer documents.
• Act as the main liaison for client communications via phone and email.

Job description

Why Mobility Global?

At Mobility Global, our mission is to provide trusted information that helps billions of people build, sell, and own vehicles with confidence. As we shape the next generation of automotive intelligence through innovation, AI, and industry-leading data, we're creating new opportunities for our customers, our business, and our people.

Role Summary

The role of client relations maintains long-term, positive connections between a company and its clients and act as the main bridge of communication. The team also ensures high levels of customer satisfaction, handles inquiries, manages onboarding and resolves service issues. They work closely with inter-department teams to maintain mutually beneficial relationships with their clients.

Key Responsibilities

• Submit invoice through invoice portal (ARIBA, COUPA, TAULIA and etc) for payment purpose
• Complete customer vendor form and related information document (Company Certificate, Certificate of Residence and etc) for company profile setup
• Work across department to fulfill customer and account receivable team request
• Cooperate with tax team and treasury team for Bank Letter and company tax related documents
• Notify collectors/finance team on the invoice payment status and remittance advice
• Handling of customer portal registration for client onboarding for invoice portal submissions & liaise with Legal, Sales or Compliance team for required information's.
• Handling of signatories for customer documents
• Act as the main liaison for client communications via phone and email.

Required Qualifications

• 2 to 5 years of experience in client relations, account management, or customer service.
• Familiarity with CRM platforms (such as Salesforce and etc)
• Strong problem-solving, quick learner and cross-team collaboration abilities.
• Excellent written and oral communication.
• Ability to work effectively in a team-oriented environment with a strong sense of accountability and ownership.

Work hours

2pm -11pm Observe APAC Public Holidays however might require supporting on month-ends

This is a hybrid role with in-office expectations determined by location and subject to change based on evolving business needs.

What’s In It for You

• Competitive compensation package, including base salary and incentive opportunities where applicable.
• Comprehensive health and wellness benefits for employees and eligible dependents.
• Retirement savings programs, including company matching contributions where available.

Equal Opportunity Employer

Mobility Global is proud to be an Equal Opportunity Employer. We value diverse perspectives and are committed to fostering an inclusive workplace where everyone is respected, supported, and empowered to succeed. We provide reasonable accommodations throughout the hiring process and employment for qualified individuals with disabilities.

Mobility delivers Essential Intelligence® that shapes decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.