Client Onboarding Process Manager (Logistics Solutions)

Upscale Sdn Bhd; Shah Alam; On-site; MYR 67,000 - 100,000; Full time

Job summary

Upscale Sdn Bhd seeks a Client Onboarding Process Manager (Logistics Solutions) to lead the onboarding of new logistics clients, ensuring a smooth transition from project initiation to operational readiness. The role focuses on solutioning, coordination, and project management prior to live operations.

You will work closely with clients whose operations may scale, coordinating with operations, IT, and warehouse teams to ensure successful onboarding and readiness across processes.

Qualifications

• Must have strong interpersonal and diplomatic communication skills.
• Experience coordinating cross-functional teams on complex logistics onboarding.
• Ability to design and manage onboarding plans and timelines.
• Problem-solving mindset with attention to detail.

Responsibilities

• Understand client logistics requirements and design onboarding plans.
• Coordinate warehousing, delivery workflows, and system configurations.
• Lead cross-functional onboarding lifecycle from requirement gathering to production go-live.
• Ensure readiness of warehouse capacity, fleet, and workforce.

Skills

Interpersonal skills

Diplomatic communication

Project coordination

Problem solving

Job description

Client Onboarding Process Manager (Logistics Solutions)

Job Openings Client Onboarding Process Manager (Logistics Solutions)

About the job Client Onboarding Process Manager (Logistics Solutions)

Role Summary

We are looking for a Client Onboarding Process Manager to lead the onboarding of new logistics clients, ensuring smooth transition from project initiation to operational readiness.

This role focuses on solutioning, coordination, and project management before operations go live.

The role involves working closely with clients whose operations may scale significantly

Key Responsibilities

• Understand client logistics requirements.
• Design customized onboarding plans.
• Recommend logistics solutions involving:
• Warehousing
• Delivery workflows
• System configurations

Project Lifecycle Management

Manage onboarding phases including:

• Requirement Gathering
• Solution Design
• Pre-production Setup
• System Prototyping
• Testing
• Production Go-Live

Operational Readiness

• Coordinate setup of:
• Warehouse capacity
• Delivery fleet readiness
• Workforce planning
• Ensure infrastructure readiness before handover to operations.

Stakeholder Coordination

• Act as the bridge between:
• Clients
• Operations Team
• IT Team
• Warehouse Team
• Ensure timely communication across teams.

Experience in:

• 3PL or 4PL logistics
• Warehouse operations

Skills

• Strong interpersonal skills
• Diplomatic communication style
• Project coordination
• Problem solving

Key Success Traits

• Strong diplomacy skills
• Client-focused
• Detail-oriented
• Calm under pressure
• Highly organized