Client Relations & Onboarding Specialist

S&P Global Mobility; Penang; Hybrid; MYR 48.000 - 72.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Health and wellness benefits

Retirement savings programs

Zusammenfassung

Mobility Global is seeking a client relations professional to maintain long-term relationships with clients, manage onboarding, and resolve service issues. This role acts as the main bridge for communications and ensures high customer satisfaction.

The position is hybrid, with in-office expectations based on location and evolving business needs, and requires collaboration across departments to support accounts receivable and client processes.

Qualifikationen

• 2 to 5 years of experience in client relations, account management, or customer service.
• Familiarity with CRM platforms (such as Salesforce).
• Excellent written and oral communication.
• Ability to work in a team-oriented environment with accountability and ownership.

Aufgaben

• Submit invoice through invoice portal (ARIBA, COUPA, TAULIA and etc) for payment purpose.
• Complete customer/vendor form and related information document for company profile setup.
• Work across department to fulfill customer and account receivable team request.
• Cooperate with tax team and treasury for Bank Letter and company tax related documents.
• Notify collectors/finance team on the invoice payment status and remittance advice.
• Handling of customer portal registration for client onboarding for invoice portal submissions and liaise with Legal, Sales or Compliance team for required information’s.
• Handling of signatories for customer documents.
• Act as the main liaison for client communications via phone and email.

Kenntnisse

Communication

Problem solving

Team collaboration

Customer service

Tools

Salesforce

Jobbeschreibung

Mobility Global is seeking a client relations professional to maintain long-term relationships with clients, manage onboarding, and resolve service issues. This role acts as the main bridge for communications and ensures high customer satisfaction.

The position is hybrid, with in-office expectations based on location and evolving business needs, and requires collaboration across departments to support accounts receivable and client processes.