Data Management & Onboarding Specialist

Swift Software; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Inclusive recruitment process

Accessibility accommodations

Job summary

Swift seeks a customer support specialist to manage onboarding, KYC, and activation on the Swift Network. You will input, validate, and process joining requests accurately, maintaining client data and escalating issues per SLA.

Strong communication and problem-solving will help improve processes and customer satisfaction. The role requires 3–5 years in a multinational, multilingual support environment in financial or IT/telecoms, with a focus on accuracy, speed, and client care.

Qualifications

• University degree or equivalent.
• Experience in a multinational, multilingual customer support environment in financial or IT/telecoms.
• Customer-focused with strong interpersonal skills and ability to build rapport with internal and external customers.
• Knowledge or experience in KYC and ability to work under pressure in high-volume, high-risk environments.
• Analytical, organized, and capable of structured problem solving with good communication.

Responsibilities

• Handle onboarding activities and ensure timely activation on the network.
• Process joining requests accurately and maintain customer information.
• Resolve inquiries promptly while adhering to SLAs and escalation procedures.
• Collaborate with customers, internal teams, and other departments to resolve issues.
• Identify process improvements to reduce total cost of ownership and enhance customer experience.

Skills

Customer focus

KYC knowledge

Analytical skills

Communication skills

Team player

Stress resistance

Education

University degree

Tools

Salesforce

SAP/ProAct knowledge

Advanced Excel

Job description

Swift seeks a customer support specialist to manage onboarding, KYC, and activation on the Swift Network. You will input, validate, and process joining requests accurately, maintaining client data and escalating issues per SLA.

Strong communication and problem-solving will help improve processes and customer satisfaction. The role requires 3–5 years in a multinational, multilingual support environment in financial or IT/telecoms, with a focus on accuracy, speed, and client care.