Client Relations & Onboarding Specialist

Mobility Global; Seberang Perai; Hybrid; MYR 54.000 - 78.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Health benefits

Retirement savings

Zusammenfassung

Mobility Global in Malaysia is seeking a Client Relations specialist to maintain long-term relationships with clients, handle inquiries, and support onboarding and service issue resolution. You will work with multiple departments to ensure smooth communication and account health.

This hybrid role may require flexibility to align with APAC holidays and end-of-month activities. Responsibilities include invoicing, onboarding, cross-team collaboration, and effective client communications.

Qualifikationen

• 2 to 5 years in client relations, account management or customer service.
• Familiarity with CRM platforms such as Salesforce.
• Strong problem-solving, quick learner and cross-team collaboration abilities.
• Excellent written and oral communication.
• Ability to work in a team with accountability and ownership.
• Work hours 2pm - 11pm.
• Observe APAC public holidays; may require supporting month-ends.

Aufgaben

• Submit invoices through ARIBA, COUPA, TAULIA and others for payment.
• Complete customer/vendor forms and documents for company profile setup.
• Collaborate across departments to fulfill customer and accounts receivable requests.
• Coordinate with tax and treasury for bank letters and tax documents.
• Notify collectors/finance on invoice status and remittance advice.
• Manage client onboarding for invoice portal registrations and liaise with Legal/Sales/Compliance.
• Handle signatories for customer documents.
• Act as the main liaison for client communications via phone and email.

Kenntnisse

Client relations

Account management

Customer service

Communication

Teamwork

Problem solving

Tools

Salesforce

Jobbeschreibung

Mobility Global in Malaysia is seeking a Client Relations specialist to maintain long-term relationships with clients, handle inquiries, and support onboarding and service issue resolution. You will work with multiple departments to ensure smooth communication and account health.

This hybrid role may require flexibility to align with APAC holidays and end-of-month activities. Responsibilities include invoicing, onboarding, cross-team collaboration, and effective client communications.