Global Client Services Specialist - Logistics

Mondiale VGL Pty; Kuala Lumpur; Vor Ort; MYR 60.000 - 90.000; Vollzeit

Zusammenfassung

Mondiale VGL is seeking a proactive Client Services Representative to join our global logistics team. You will build trusted relationships with clients, coordinate freight movements, and ensure shipments are executed with care and accuracy.

In this role you’ll collaborate across onshore and offshore teams, maintain client dashboards, and support onboarding for new accounts, helping to deliver exceptional customer experiences in a fast-paced international environment.

Qualifikationen

• Previous experience in customer service (3+ years), freight forwarding, or international logistics (is a plus, not a deal-breaker).
• A genuine passion for customer success— you take pride in finding solutions and going the extra mile.
• A sharp eye for detail and strong sense of ownership; you don’t just follow up, you follow through.
• Excellent communication and organisation skills, with the confidence to multitask in a fast-paced environment.
• A team-first mindset — collaboration comes naturally to you, and you enjoy helping others succeed.

Aufgaben

• Be the voice of the client through regular, collaborative communication.
• Deliver seamless logistics: track and coordinate shipments using OneTrack Dashboard.
• Maintain client dashboards, profiles, and reports with current, reliable data.
• Set up new accounts and assist with onboarding.
• Spot opportunities to streamline processes and share insights with Sales and Account Management teams.
• Collaborate with onshore and offshore teams to maintain a high-performing culture.

Kenntnisse

Customer service

Freight forwarding

International logistics

Attention to detail

Communication

Teamwork

Jobbeschreibung

Mondiale VGL is seeking a proactive Client Services Representative to join our global logistics team. You will build trusted relationships with clients, coordinate freight movements, and ensure shipments are executed with care and accuracy.

In this role you’ll collaborate across onshore and offshore teams, maintain client dashboards, and support onboarding for new accounts, helping to deliver exceptional customer experiences in a fast-paced international environment.