Client Operations Officer, Group Invoicing (Contract) M/F

CACEIS; Putrajaya; On-site; MYR 60,000 - 100,000; Full time

Job summary

CACEIS Malaysia is seeking a Client Operations Officer for Group Invoicing in a contract capacity. The role is based in IOI City, Putrajaya, and supports institutional clients across Europe with invoicing and related operations.

You will interpret fee agreements, input rates, manage data uploads, generate and validate invoices, and coordinate with stakeholders to resolve client queries within KPI timelines.

Qualifications

• Experience with invoicing and data reconciliation.
• Strong numeric and data handling skills.
• Ability to track timelines and respond to client queries.

Responsibilities

• Interpret fee schedules and fee agreements.
• Set up fee rates into systems or invoicing templates.
• Retrieve and upload data for invoices.
• Generate invoices, perform controls and justify trends.

Skills

Attention to detail

Data entry

Analytical thinking

Effective communication

Tools

Excel

Job description

Client Operations Officer, Group Invoicing (Contract) M/F

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Working hours: 9:00am - 6:00pm (Malaysia time)

What will you do?

• Fee Schedule/fee agreement interpretation
• Setup of fee rate into system/excel invoice template
• Retrieve and upload manual data collection
• Generate invoice, perform control and provide justification on trend analysis
• Validate invoice and send to client
• Follow up on aged receivables (unpaid outstanding invoices)
• Verify client's authorization on invoice payment
• Justify break items on invoice payment mismatch against invoice amount
• Investigate and provide response to client/Client Facing teams within KPI's timeline
• Coordinate with all related stakeholders to provide a consolidated response to client's query
• Provide support on departmental or enterprise-wide initiative/projects