Client Operations Officer, Group Invoicing (Contract) M/F

Crédit Agricole Group; Putrajaya; On-site; MYR 56,000 - 89,000; Full time

Job summary

CACEIS Malaysia is seeking an invoicing-focused professional to support our Europe-facing client services in IOI City, Putrajaya. You will interpret fee schedules, set up rates in systems, and manage data uploads to generate accurate invoices, with responsibility for controls and timely client communication.

The role involves identifying aged receivables, validating payments, and coordinating responses with stakeholders to ensure smooth client interactions within set KPIs.

Qualifications

• Experience with invoicing workflows and fee-related processes.
• Proficiency in Excel/data handling concepts.
• Ability to interpret and justify fee schedules and trends.

Responsibilities

• Interpret fee schedules/agreements and ensure correct invoicing.
• Set up fee rates into system/excel templates.
• Retrieve and upload data for invoicing and perform trend analysis.

Job description

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Working hours: 9:00am - 6:00pm (Malaysia time)

Region: Europe (e.g. Luxembourg, Ireland, Switzerland)

What will you do?

• Fee Schedule/fee agreement interpretation
• Setup of fee rate into system/excel invoice template
• Retrieve and upload manual data collection
• Generate invoice, perform control and provide justification on trend analysis
• Validate invoice and send to client
• Follow up on aged receivables (unpaid outstanding invoices)
• Verify client’s authorization on invoice payment
• Justify break items on invoice payment mismatch against invoice amount
• Investigate and provide response to client/Client Facing teams within KPI’s timeline
• Coordinate with all related stakeholders to provide a consolidated response to client’s query
• Perform fee impact calculation on potential invoice undercharge/overcharge queries
• Provide support on departmental or enterprise-wide initiative/projects

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