Client Operations Officer, Group Invoicing M/F (12-months contract)

Crédit Agricole Group; Putrajaya; On-site; MYR 55,800 - 89,280; Full time

Job summary

A leading financial services provider in Putrajaya seeks a dedicated professional to handle invoice management and client coordination. You will interpret fee agreements, generate invoices, and follow up on outstanding payments. Ideal candidates will excel in client communication and financial analysis. This role offers opportunities to contribute to departmental projects in a dynamic environment.

Responsibilities

• Interpret fee schedule and agreements.
• Set up fee rates into systems or templates.
• Retrieve and upload manual data.
• Generate invoices and perform control checks.
• Validate invoices and send to clients.
• Follow up on aged receivables.
• Verify client authorization on invoices.
• Justify invoice payment mismatches.
• Investigate and respond to client queries.
• Coordinate responses to client queries.
• Perform fee impact calculations.

Job description

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Working hours: 9am – 6pm (Malaysia timing)

Region: Europe (e.g. Luxembourg, Ireland, Switzerland)

What will you do?

• Fee Schedule/fee agreement interpretation
• Setup of fee rate into system/excel invoice template
• Retrieve and upload manual data collection
• Generate invoice, perform control and provide justification on trend analysis
• Validate invoice and send to client
• Follow up on aged receivables (unpaid outstanding invoices)
• Verify client’s authorization on invoice payment
• Justify break items on invoice payment mismatch against invoice amount
• Investigate and provide response to client/Client Facing teams within KPI’s timeline
• Coordinate with all related stakeholders to provide a consolidated response to client’s query
• Perform fee impact calculation on potential invoice undercharge/overcharge queries
• Provide support on departmental or enterprise-wide initiative/projects