Client Operations Officer, Group Invoicing (Contract) M/F

CACEIS-Gruppe; Putrajaya; On-site; MYR 33,000 - 56,000; Full time

Job summary

CACEIS Malaysia is seeking a Client Operations Officer for Group Invoicing on a fixed-term 12-month contract. The role is based in IOI City, Putrajaya, Malaysia, with working hours 9:00am–6:00pm local time.

You will handle fee schedules, invoicing setup, data retrieval, invoice generation, and follow-ups on aged receivables, collaborating with client-facing teams to ensure timely responses. Applicants should have an Accounting/Finance degree (or equivalent), be fluent in English, and have basic

Qualifications

• Requires degree in Accounting/Finance or equivalent.
• Fresh graduates welcome to apply.
• Proficient in business English.

Responsibilities

• Interpret fee schedules/fee agreements.
• Set up fee rates into system and templates.
• Retrieve and upload data for invoicing.
• Generate invoices and perform variance analysis.
• Validate invoices and send to clients.
• Follow up on aged receivables.
• Verify client authorization for payments.
• Address invoice payment mismatches and break items.
• Respond to client queries within KPI timelines.
• Coordinate with stakeholders for consolidated client responses.
• Support departmental or enterprise-wide initiatives/projects.

Skills

Fee schedule understanding

Product knowledge

Education

Bachelor or equivalent

Accounting & Finance degree

Tools

SQL

Excel VBA

Job description

Client Operations Officer, Group Invoicing (Contract) M/F

Business type

Types of Jobs - Finance / Accounting

Job title

Client Operations Officer, Group Invoicing (Contract) M/F

Contract type

Fixed-Term Contract

Term (in months)

12 months

No

Job summary

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Working hours: 9:00am – 6:00pm (Malaysia time)

What will you do?

• Fee Schedule/fee agreement interpretation
• Setup of fee rate into system/excel invoice template
• Retrieve and upload manual data collection
• Generate invoice, perform control and provide justification on trend analysis
• Validate invoice and send to client
• Follow up on aged receivables (unpaid outstanding invoices)
• Verify client’s authorization on invoice payment
• Justify break items on invoice payment mismatch against invoice amount
• Investigate and provide response to client/Client Facing teams within KPI’s timeline
• Coordinate with all related stakeholders to provide a consolidated response to client’s query
• Provide support on departmental or enterprise-wide initiative/projects

#LI-NA1

Geographical area

Asia, Malaysia

City

Bachelor Degree / BSc Degree or equivalent

• Accounting & Finance degree or related experience
• Fresh graduates are welcome

Level of minimal experience

0-2 years

Experience

• Proficient in business language (English)
• Experience in the client billing process and/or account receivables process
• Experience in the Financial Services industry (e.g. Fund/Investor Services)

Required skills

• Understanding and application of Fee Schedule/Fee Agreement with client
• Understanding of Products offered to clients and its Operational nature

Technical skills required

• Experience in SQL or Excel VBA

Entity

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.

Entity

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.

Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services.

CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024)

By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities..