Client Operations Officer, Group Invoicing M/F (12-months contract)

CACEIS-Gruppe; Putrajaya; On-site; MYR 47,000 - 65,000; Full time

Benefits offered by this job

Performance-based bonuses

Flexible benefits

World-class training program

Collaborative culture

Job summary

A global asset servicing firm in Putrajaya is seeking a Client Operations Officer for a 12-month contract. The role focuses on managing invoicing processes, coordination with clients, and providing analysis on billing trends. Candidates with a Bachelor’s Degree in Accounting & Finance, along with 0-2 years of relevant experience, are encouraged to apply. The company offers a comprehensive rewards program, supportive leaders, and opportunities for career development in a dynamic work culture.

Qualifications

• 0-2 years of experience; fresh graduates welcome.
• Experience in financial services industry preferred.
• Strong understanding of fee schedules and operational products.
• Experience in financial services (Fund/Investor services) is preferred.
• Proficiency with SQL or Excel VBA and MS Office.

Responsibilities

• Interpret fee schedule and set fee rate into system.
• Generate invoices and control trend analysis.
• Follow up on aged receivables and verify payment authorization.
• Validate invoices and send to clients.
• Follow up on aged receivables and unpaid invoices.
• Verify client authorization on invoice payments.
• Justify break items on payment mismatches.
• Respond to client queries within KPI timelines.
• Coordinate with stakeholders for consolidated client responses.
• Support departmental or enterprise initiatives or projects.

Skills

Client billing process

SQL

Excel VBA

Strong communication skills

Microsoft Office proficiency

Education

Bachelor’s Degree in Accounting & Finance

Tools

SQL

Excel VBA

Job description

Client Operations Officer, Group Invoicing M/F (12-months contract)

Fixed‑Term Contract

Job summary

CACEIS Malaysia is a global asset servicing hub located in IOI City, Putrajaya. The role is part of the Global Invoicing and Reconciliation team, driving the scalability and quality of group invoicing processes.

What will you do?

• Interpret fee schedule / fee agreement and set fee rate into system or Excel invoice template.
• Retrieve and upload manual data collection.
• Generate invoice, control and provide justification on trend analysis.
• Validate invoice and send to client.
• Follow up on aged receivables (unpaid outstanding invoices).
• Verify client’s authorization on invoice payment.
• Justify break items on invoice payment mismatch against invoice amount.
• Investigate and provide response to client and client‑facing teams within KPI’s timeline.
• Coordinate with all related stakeholders to provide a consolidated response to client’s query.
• Provide support on departmental or enterprise‑wide initiatives or projects.

What’s in it for you?

• A comprehensive Total Rewards Program including performance‑based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world‑class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Requirements

• Bachelor’s Degree in Accounting & Finance or equivalent.
• 0‑2 years of experience; fresh graduates welcome.
• Experience on client billing process and/or account receivables process.
• Experience in the financial services industry (e.g. Fund/Investor services).
• Experience with SQL or Excel VBA.
• Strong understanding of fee schedules, agreements and operational products.
• Proficiency in Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint, Access).
• Strong communication skills; able to coordinate with stakeholders.

Location

Asia, Malaysia – Putrajaya, IOI City.

Entity

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.

EEO Statement

CACEIS is a group committed to diversity and inclusion and places people at the heart of all transformations. All job offers are open to persons with disabilities.