Client-Focused Personal Loan Expert

Hong Leong Bank; Kajang; On-site; MYR 45,000 - 67,000; Full time

Job summary

Hong Leong Bank in Malaysia is seeking a sales-focused professional to drive banking product sales and deliver excellent customer service. diploma holders with 2+ years’ experience or fresh graduates are invited to apply. You will solicit leads, assess credit applications and build lasting customer relationships in a dynamic team.

The role emphasizes cross-selling, compliance with FSA, KYC/AML, and ongoing product knowledge enhancement within a digital-forward banking environment.

Qualifications

• Diploma required; candidates with relevant banking/financial knowledge are preferred.
• At least 2 years of working experience in related field is required for this position.
• Fresh graduates are encouraged to apply.

Responsibilities

• Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road show and any other sales activities to achieve sales targets.
• Actively cross-sell Banking/Financial products.
• Assess, evaluate and propose credit applications diligently.
• Build rapport and relationships with customers to establish loyalty and drive repeat sales.
• Provide excellent customer service and uphold professionalism to reflect Bank’s image.
• Seek continuous improvement in product knowledge, selling skills, market intelligence and competitor checks.
• Comply with statutory requirements and sales compliance (FSA, KYC, AMLA and internal policies).
• Participate in strong teamwork and relationships with colleagues at all times.

Skills

Sales

Customer service

Relationship building

Education

Diploma

Job description

Hong Leong Bank in Malaysia is seeking a sales-focused professional to drive banking product sales and deliver excellent customer service. diploma holders with 2+ years’ experience or fresh graduates are invited to apply. You will solicit leads, assess credit applications and build lasting customer relationships in a dynamic team.

The role emphasizes cross-selling, compliance with FSA, KYC/AML, and ongoing product knowledge enhancement within a digital-forward banking environment.