Client Success & Growth

Private Advertiser; Johor; On-site; MYR 70,000 - 110,000; Full time

Job summary

Private Advertiser seeks an Account Manager to manage the full client lifecycle across Singapore, Malaysia and China. You will qualify leads, onboard clients with KYC, manage corporate portfolios, and drive renewal and growth with internal teams.

Ideal candidates have 3+ years in client relationship management, strong commercial acumen, and fluency in English; Chinese or Malay is a plus. Experience across Singapore, Malaysia or China markets is advantageous.

Qualifications

• Bachelor’s degree+ with 3+ years in client relationship mgmt or related role.
• Proven experience managing corporate clients, renewals and growth.
• Strong commercial acumen to identify client needs and opportunities.
• Experience in KYC, AML, onboarding or professional services preferred.
• Excellent communication and cross‑functional collaboration across teams.
• Fluent in English; Chinese or Malay is an advantage.

Responsibilities

• Lead and business development: qualify leads, understand needs, propose solutions, upsell and cross-sell.
• KYC and client onboarding: manage KYC, onboarding, documents, processes.
• Client relationship management: manage corporate client portfolio and key stakeholders.
• Retention and renewal: monitor account health and conduct renewal discussions.
• Client success and growth: resolve issues and identify opportunities to increase client value and renewals.

Skills

Client relationships

Business development

KYC/AML

Account management

Communication

Cross-functional collaboration

Education

Bachelor’s degree or higher

Job description

Manage the full client lifecycle across Singapore, Malaysia and China, from lead qualification and onboarding to relationship management, renewal, retention and business growth. Build trusted client relationships, understand evolving business needs and work closely with internal teams to deliver effective solutions and drive client and portfolio growth.

Job Responsibilities

Lead & Business Development – Qualify leads, understand client needs, recommend suitable solutions, manage commercial discussions and identify new business, upselling and cross‑selling opportunities.

KYC & Client Onboarding – Manage KYC assessment and end‑to‑end onboarding, coordinate documentation and internal processes, and ensure a smooth and timely client experience.

Client Relationship Management – Manage a portfolio of corporate clients, build strong relationships with key stakeholders, understand their business needs and coordinate timely solutions with internal teams.

Retention & Renewal – Monitor account health and client satisfaction, manage renewal discussions, identify at‑risk accounts and implement appropriate retention and recovery actions.

Client Success & Growth – Resolve client issues, provide proactive account support, identify opportunities to enhance client value and contribute to renewal performance, client retention and portfolio revenue growth.

Job Requirements

Bachelor’s degree and above with 3+ years of experience in client relationship management, client success, B2B sales, account management or a similar role.

Proven experience managing corporate clients, with exposure to client retention, renewals and business development.

Strong commercial acumen with the ability to understand client needs, recommend solutions and identify growth opportunities.

Experience in KYC, AML, client onboarding or professional services is strongly preferred.

Strong communication, relationship management and problem‑solving skills, with the ability to manage multiple clients and work cross‑functionally.

Fluent in English; Chinese or Malay language skills and experience in Singapore, Malaysia or China markets are an advantage

Note: The internal job title for this position is Account Manager.