Key Account Manager

Icrest; Nilai; On-site; MYR 60,000 - 90,000; Full time

Job summary

Icrest in Malaysia seeks a proactive Key Account Manager to manage and grow key accounts, ensuring alignment with customer requirements and project timelines. You will collaborate with engineering, logistics and procurement to deliver high-quality solutions.

The role emphasizes building long-term relationships, expanding business opportunities and delivering excellent service across domestic and international projects. Local travel is involved.

Qualifications

• Diploma or Degree in Business, Marketing, Electrical, or a related field.
• Minimum 5 years of experience in Key Account Management, Sales in the Digital Industry.
• Good written and spoken communication skills in English and Bahasa Melayu.
• Possess own transport and willing to travel locally and overseas when required.

Responsibilities

• Manage and grow existing key accounts by understanding customer needs, maintaining strong relationships and identifying opportunities for account expansion.
• Build long-term relationships with key decision-makers and act as the main point of contact for customer requirements, projects and business development.
• Provide excellent customer service and technical support, including presenting solutions to new customers and supporting clients throughout project execution.
• Coordinate closely with Engineering, Logistics, Procurement and related departments to ensure customer requirements, project timelines, quality and service expectations are successfully delivered.
• Manage overall sales activities, customer accounts, quotations, tenders and sales follow-up.
• Develop new business by generating leads, approaching potential customers, conducting presentations and closing sales.
• Monitor market trends and competitor activities while maintaining accurate sales records, pipeline updates and customer feedback.
• Assist in tendering and support customer before and after sale.

Skills

Key Account Management

Sales

Customer Service

Relationship Building

English & Bahasa Melayu

Education

Diploma or Degree in Business

Marketing

Electrical

Job description

The Company

• Factories in Malaysia, China, India, South Africa, Brazil
• Export to 105 countries around the world.
• Global MNCs customers in Petrol Retail, Automotive, Quick Service Restaurants, Health & Beauty, Telecommunication and Multiple Sites Retail

The Job

• Manage and grow existing key accounts by understanding customer needs, maintaining strong relationships and identifying opportunities for account expansion.
• Build long-term relationships with key decision-makers and act as the main point of contact for customer requirements, projects and business development.
• Provide excellent customer service and technical support, including presenting solutions to new customers and supporting clients throughout project execution.
• Coordinate closely with Engineering, Logistics, Procurement and related departments to ensure customer requirements, project timelines, quality and service expectations are successfully delivered.

Responsibilities

• Manage overall sales activities, customer accounts, quotations, tenders and sales follow-up.
• Develop new business by generating leads, approaching potential customers, conducting presentations and closing sales.
• Monitor market trends and competitor activities while maintaining accurate sales records, pipeline updates and customer feedback.
• Assist in tendering and support customer before and after sale.

The Candidate

• Diploma or Degree in Business, Marketing, Electrical, or a related field.
• Minimum 5 years of experience in Key Account Management, Sales in the Digital Industry.
• Good written and spoken communication skills in English and Bahasa Melayu.
• Possess own transport and willing to travel locally and overseas when required.