Client Services Partner

XL Axiata; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

XL Axiata in Malaysia is seeking an experienced Client Services Partner to manage key accounts across telecom, banking and finance sectors. You will drive revenue objectives, tailor solutions to client needs, and be the primary liaison with clients while coordinating with internal teams for high-quality product delivery.

The role requires 8–12 years of relationship management, strong English communication, and travel readiness to engage across Malaysia.

Qualifications

• 8–12 years of client relationship management experience in Telecom, Banking, and Finance sectors.

Responsibilities

• Develop and maintain strong relationships with key clients in telecom, banking, and finance sectors.
• Understand and execute the strategy for the Malaysian market to achieve revenue objectives.
• Understand client needs and provide tailored solutions to meet business objectives.
• Act as the primary point of contact for clients, ensuring timely and effective communication.
• Collaborate with internal teams to deliver high-quality products and services.
• Identify opportunities for account growth and new business development.
• Prepare and present regular reports on account performance and client satisfaction.
• Identify and solve conflicts pertaining to the business side and eliminate misconceptions.
• Oversee the preparation and implementation of RFP documentation.
• Stay updated on industry trends and competitor activities to provide strategic insights.
• Set up meetings for events and participate in events if required.
• Actively support marketing and inside sales activities as needed.
• Collect accurate data to prepare proposals in response to RFPs.
• Develop new local partnerships.

Skills

Sales Expertise

Networking

Adaptability

Communication

Negotiations

Relationship Building

Sales Tools

CRM Software

LinkedIn Navigator

Apollo

Problem-Solving

Presentation Skills

Team Collaboration

Industry Knowledge

Travel Readiness

Tools

CRM Software

Job description

We are looking for an experienced Client Services Partner to join our dynamic team. The ideal candidate will have at least 8 -12years' experience in managing client relationships within the Telecom industry.

Person Specifications

• Sales Expertise: Proven ability to achieve and exceed sales targets, with a deep understanding of sales processes, technique and strategies.
• Networking & Adaptability: Ability to network and adapt to different markets and cultures across Malaysia region.
• Communication & Negotiations Skills: Excellent verbal and written communication skills in English to creatively and effectively engage with clients, present products, and proven ability to negotiate deals.
• Relationship Building: Strong interpersonal skills to build and maintain relationships with key clients and stakeholders.
• Sales Tools: Familiarity with CRM software and other sales tools such as LinkedIn Sales Navigator and Apollo.
• Problem-Solving: Ability to identify client needs and provide tailored solutions, addressing any challenges that arise during the sales process.
• Presentation Skills: Competence in conducting product and solution presentations to potential clients based on their specific needs.
• Team Collaboration: Ability to work independently and as part of a team, collaborating with colleagues to achieve common goals.
• Industry Knowledge: Strong understanding of the Telecom, Banking and Finance sectors, including market trends, challenges, and opportunities.
• Travel Readiness: Willingness to travel as required.

Key Responsibilities:

• Develop and maintain strong relationships with key clients in the telecom, banking, and finance sectors.
• Understand and execute the strategy for the Malaysian market to achieve revenue objectives.
• Understand client needs and provide tailored solutions to meet their business objectives.
• Act as the primary point of contact for clients, ensuring timely and effective communication.
• Collaborate with internal teams to deliver high-quality products and services.
• Identify opportunities for account growth and new business development.
• Prepare and present regular reports on account performance and client satisfaction.
• Identify and solve any conflicts pertaining to the business side and eliminate any misconceptions or misunderstanding.
• Overseeing the preparation and implementation of RFP documentation
• Stay updated on industry trends and competitor activities to provide strategic insights.
• Set up meetings for events and participate in events if required.
• Actively support marketing and inside sales activities as and when required.
• Collecting correct data to prepare proposals in response to requests for proposals (RFPs).
• Ability to approach and develop new local partnerships.