Claims Settlement & Resolution Specialist

Allianz Commercial; Kuala Lumpur; On-site; MYR 45,000 - 73,000; Full time

Job summary

Allianz Commercial in Malaysia seeks a Claims Specialist to manage claims assessment, processing, and settlement with a focus on quality, accuracy, and timely resolution. You will interact with customers, brokers, and workshop partners to gather documents and negotiate settlements.

The role emphasizes independent work and teamwork, strong communication, and familiarity with AI tools to streamline claims tasks. Prior OD claims experience is preferred.

Qualifications

• Bachelor's degree or equivalent in related field.
• OD claims processing experience preferred.
• OD loss adjusting and car repair shop experience advantageous.
• Ability to work independently and as a team player.
• Good communication and writing skills.
• Familiar with the use of ChatGPT or AI tools for task simplification.

Responsibilities

• Assess quantum of claims.
• Conduct negotiation on claims settlement.
• Identify potential fraud claims through system and manual triggers.
• Review policy liability.
• Attend to claims queries from customers, third parties, agents, brokers, branches, and claims hubs.
• Obtain necessary claims documents from insured parties, solicitors, underwriters, agents, brokers, etc.
• Assess claims based on supporting documents/reports, such as medical, police, survey, and sketch plans.
• Offer settlement to workshops, third parties, and insured parties.
• Conduct investigations and mediate complaints with resolutions.

Skills

Communication skills

Writing skills

Independence

Teamwork

Education

Bachelor's degree or equivalent

Tools

ChatGPT

AI tools

Job description

Allianz Commercial in Malaysia seeks a Claims Specialist to manage claims assessment, processing, and settlement with a focus on quality, accuracy, and timely resolution. You will interact with customers, brokers, and workshop partners to gather documents and negotiate settlements.

The role emphasizes independent work and teamwork, strong communication, and familiarity with AI tools to streamline claims tasks. Prior OD claims experience is preferred.